Sunset Ford - Service Center

Above and beyond! I was so impressed with how Lonnie took care of me. I had scuffed up 3 rims on my Mustang and she made sure they would all be covered to be repaired a I was so impressed with how Lonnie took care of me. I had scuffed up 3 rims on my Mustang and she made sure they would all be covered to be repaired and got me a rental while they had my car. She made the whole process so quick and painless for me. Thanks for all the help! More

Years of trusted service! Lonnie has been taking care of our cars for awhile. From day one, she has been awesome! Last week, I expressed interest in a new car, so she introdu Lonnie has been taking care of our cars for awhile. From day one, she has been awesome! Last week, I expressed interest in a new car, so she introduced me to Tim, in sales. Long story short...we left with two new cars! Never did we feel pressured into buying the cars. We did the Pre-Approved Financing online. The next day when we came up, Jason had everything printed and ready to go. The best car buying process we have ever had! We will see you at our next oil change! Thanks! More

Good service and support and better pricing on oil change then other places. Had my car serviced at this location about 4-5 times so far. and support and better pricing on oil change then other places. Had my car serviced at this location about 4-5 times so far. More

Satisfied customer of Sunset Ford Kyle-service advisor professionally took care of my service needs on my last visit with my wife's Escape. Easy to deal with and follows up very well w Kyle-service advisor professionally took care of my service needs on my last visit with my wife's Escape. Easy to deal with and follows up very well with status of work. Great service-advisor for Sunset Ford. Thanks. More

Good work by Service Advisor Kyle Recently had my wife's 2013 Escape in for general maintenance, recall and a repair. Kyle was very professional and courteous in scheduling and followi Recently had my wife's 2013 Escape in for general maintenance, recall and a repair. Kyle was very professional and courteous in scheduling and following up on all work performed. Thanks................ More

The Sunset Body Shop is Second to NONE I was very confused about the process of getting my truck fixed after my fender bender so I wanted to take my truck to two places that were preferred I was very confused about the process of getting my truck fixed after my fender bender so I wanted to take my truck to two places that were preferred by my insurance company. Both places would not see me for an extended period of time saying that they were way too busy and didn't have time to look at my truck. The first company got me in after a month and after looking at the truck for only 10 minutes wrote up the quote and said that they could schedule an appointment to have it fixed about three weeks out. The second shop couldn't see me for a solid month. I decided to call Sunset Ford. I set up an appointment and they let me immediately bring in my truck. They went over my truck in great detail and found a few other things directly related to the accident that were not found by the other shop and probably would not be noticed by me until long after the truck was fixed. Sunset Ford's people were extremely nice, very informative, took me through the whole process and within a week my truck (which had quite a bit of work to be done to it) was back and looked like NEW! Not only that but after they finished working on my truck they must have a policy of delivering the customer's vehicle in better shape than when it was brought in because I left the interior a mess but when I got it back, it was all cleaned out and smelled amazing. I'm so glad that the preferred shops from my insurance company couldn't get me in otherwise I wouldn't have found out about the service at Sunset Ford. From the shop manager to the mechanics, Big xxxxxxto the whole crew! Thank you Sunset Ford. More

Great customer service Mike has awesome customer service and Ed is a relentless worker who really knows his stuff! They both worked tirelessly to ensure my vehicle issues (n Mike has awesome customer service and Ed is a relentless worker who really knows his stuff! They both worked tirelessly to ensure my vehicle issues (not caused by Sunset Ford) were corrected. More

Amazing to work with Always fast and friendly to work with. I take all 4 of my work trucks and all my personal vehicles to her. Only person I deal with Always fast and friendly to work with. I take all 4 of my work trucks and all my personal vehicles to her. Only person I deal with More

Service I have never had a bad experience at this dealership. I purchased my car in September from Sunset and purchased a car for my daughter at another deal I have never had a bad experience at this dealership. I purchased my car in September from Sunset and purchased a car for my daughter at another dealership and the difference between these two dealerships is unreal. In fact the customer service and efficiency of the service department is so amazing that I contacted the place I purchased my daughters car from and told them I would never be back. I will not buy another car from anyone else, I learned my lesson More

Amazing This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied. I pur This dealership is awesome to work with, the employees are courteous and willing to go above and beyond to make sure the customer is satisfied. I purchased a car from another Ford dealer and that dealership is a nightmare, Sunset has helped me with a recall, parts and service for a car they did not even sell me. I will never buy a car from another dealership, this place has the best customer service and their new waiting area is pretty comfortable. Thanks Sunset More