Sunset Ford - Service Center

Excellent Customer Service I was having acceleration difficulties with my Fusion which created a very dangerous situation but Mike took care of me from start to finish when I br I was having acceleration difficulties with my Fusion which created a very dangerous situation but Mike took care of me from start to finish when I brought my car in. He assured me they would remedy the issue and even told me it could be covered under warranty. That was a relief in itself. He kept in touch to make sure I was informed every step of the way and made my experience with Sunset service a real pleasure. Thank you Mike! More

Great service I had an emergency situation and had to get some PM work (L.O.F , inspection and tires rotated) before my trip. I called Lonnie and she was able to g I had an emergency situation and had to get some PM work (L.O.F , inspection and tires rotated) before my trip. I called Lonnie and she was able to get me in quickly, as this was my first service after purchasing the vehicle. She was very courteous, knowledgeable and won my service loyalty . Kudos to Lonnie and her team behind the scenes. Owen More

Knowledge + Integrity What else are you looking for in a mechanic. Someone that knows their stuff and is upfront and honest with you about you need and don’t. Great guy! What else are you looking for in a mechanic. Someone that knows their stuff and is upfront and honest with you about you need and don’t. Great guy! More

service that counts Steve has taken car of my car since the day I bought it. He has always performed above expectations by keeping me informed and up to date on my cars n Steve has taken car of my car since the day I bought it. He has always performed above expectations by keeping me informed and up to date on my cars need. I would highly recommend Steve and Sunset Ford to all my friends More

Knowledgeable Mechanic Steve has taken care of my car since the day I bought it. I believe in him and the care he has taken to make sure my car is safe and working properly Steve has taken care of my car since the day I bought it. I believe in him and the care he has taken to make sure my car is safe and working properly. So much, in that when he changed dealerships, I did too! Steve has made every effort to make sure the upkeep of my car is handled professionally and properly. I would highly recommend him to everyone. More

Great service Ive been bringing my cars to Ford for about 5 years now, and have always had amazing work and service done, it was Steve Banholzer that kept me coming Ive been bringing my cars to Ford for about 5 years now, and have always had amazing work and service done, it was Steve Banholzer that kept me coming back, I even followed him from Dave Sinclair, which I get much better servive from Sunset. More

Five Stars Steve is gung ho about fixing cars. I’ve seen his work on three of his personal cars and he’s helped diagnose and repair four of mine. He has more p Steve is gung ho about fixing cars. I’ve seen his work on three of his personal cars and he’s helped diagnose and repair four of mine. He has more pictures of his son on his phone than cars. But that will never change. Sunset has a large service area and is well staffed. I’ve been to other dealerships in the past 40 years and Sunset is well organized and clean. I’ve been waited on fast by professionals in the service and sales floors. More

Poor customer service/Horrid management I called to let them know I have an issue with my 2018 Ford Escape. The touch screen has failed to power on 3 times in the past week. I’ve had this ve I called to let them know I have an issue with my 2018 Ford Escape. The touch screen has failed to power on 3 times in the past week. I’ve had this vehicle LESS than a YEAR and am UNDER 36,000 miles. Yet I was told it may not be covered under the 3 year/36000 mile warranty. I left a review on their Facebook page to let customers know that the Ford warranty we put so much faith in does not cover all we think it does. This OWNER, as he chose to identify himself in all caps, decided to berate me on social media for hours telling me to call him if I didn’t like what I’d been told rather than reach out to me with a courtesy call. Seven hours after I’d stopped replying and had tried to let the matter drop Justin Heutel, again on social media, informed me that he had cancelled the service appointment on the car they sold me and told me to go somewhere else... When I bought my 2013 Escape from Sunset and took it home, my fiancée noticed hail damage on the vehicle and called immediately asking why it had not been disclosed. They denied that it had been in a hail storm. My fiancée, an insurance appraiser, made a mark with masking tape on each indentation caused by hail and also noted bubbling in the paint. They acted immediately. I foolishly failed to realize that the only reason I was treated so respectfully and it was addressed so quickly was because it was a 6’7” man in the automobile business bringing it to their attention. I thought, mistakenly, “wow, they really take care of their customers.” So even living an hour south of St Louis I decided to return and purchase a third Escape from Sunset Ford. I mistakenly believed they cared about their customers. Thank you Justin for showing me you do not have the care and concern for customers that the generations who built that business before you did. You are right there are many other Ford dealerships to choose from and we don’t have to come to Sunset Ford. Remember you said that to your customer. And I’ll share those words in as many forums as I can. Regardless of your attempts to block me. More

Loves car Keith made our trip to service painless and would recommend him at the dealership, both sales and service. I also love the fusion that I got. Keith made our trip to service painless and would recommend him at the dealership, both sales and service. I also love the fusion that I got. More

Painting my rims Thank you sunset for helping me get my rims painted! I would definitely recommend Sunset for anything car related! They have helped me with anything I Thank you sunset for helping me get my rims painted! I would definitely recommend Sunset for anything car related! They have helped me with anything I have wanted or needed! More