Sunset Ford - Service Center

My problem is walking through the cigarette smoke to go inside. After that my service tech Mike Sensmeyer was very good, he explained the recommended service. Overall experience was very good. inside. After that my service tech Mike Sensmeyer was very good, he explained the recommended service. Overall experience was very good. More

Two days before a scheduled Service appointment I considered purchasing a new 2020 Explorer. Bin Hu was very knowledgeable about the car and worked to put a deal together. I decided to stay in my 201 considered purchasing a new 2020 Explorer. Bin Hu was very knowledgeable about the car and worked to put a deal together. I decided to stay in my 2018 Explorer but will definitely work with Bin Hu again when the time comes. Presume Ashley Godfrey works in Customer scheduling. I appreciated the email confirmation of my appointment after it was scheduled and the reminder phone call the day before. Service Advisor Mike Wilhite was knowledgeable regarding what I should expect regarding the scope, time and cost of the repairs. Further, make made sure I had either a rental car or a shuttle ride somewhere. The repairs took 2 1/2 days and Mike was diligent in calling with status updates. Overall I was more than satisfied with my visits to and the people at Sunset Ford. More

Mike has been the one to help me 9/10 of the times I have been here. He is very knowledgable, amiable, fast, and professional with every visit. A few times, my unique questions stumped him, but he was honest been here. He is very knowledgable, amiable, fast, and professional with every visit. A few times, my unique questions stumped him, but he was honest and upfront about not knowing the answer. Not only would Mike tell me who could answer the questions, but personally walked with me to ensure I found the correct person, and most importantly, got the answer I needed. This may not seem like much, but at the end of the day, it is the small stuff like this that makes Mike stand out amongst others and earn my repeated business. More

Sunset Ford is great Ford dealership for new sales as well as service. Recent visit for service was handled by Lonnie, Danielle and technician Kevin. Excellent job by all three. Thanks for the profession well as service. Recent visit for service was handled by Lonnie, Danielle and technician Kevin. Excellent job by all three. Thanks for the professional job. More

Hello, My name is Lan Strauch. I brought my car into the body shop to have it looked at. I was introduced to Jonathon Dove, (JD) as he was the technician assigned to do the repair. He thoroughly described body shop to have it looked at. I was introduced to Jonathon Dove, (JD) as he was the technician assigned to do the repair. He thoroughly described why the repair was needed and also explained how it would be cared for. His customer service and knowledge of the issue was outstanding. More

I would highly suggest going to sunset ford and asking for Keith for any help you want. He is a very nice guy who has the patience to show you cars without making you feel forced to buy them. He also is v for Keith for any help you want. He is a very nice guy who has the patience to show you cars without making you feel forced to buy them. He also is very helpful for any work we need done to our cars and helping point us to the right place to go to get the help we need. 10/10 suggest Keith. Great service! More