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Sunset Ford - Service Center

St. Louis, MO

4.5
1,745 Reviews

1,745 Reviews of Sunset Ford - Service Center

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October 09, 2020

Brett Mathis is the best. He does such a great job he really is fantastic. Probably deserves a big raise or at least employee’ of the month. More

by CODY99_9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Sunset Ford responded

We’re glad you enjoyed working with Brett! We’re lucky to have him on our team and to have you as a customer. Thank you for choosing Sunset Ford!

October 08, 2020

My visit was to have a key made when I arrived the service advisor Brett Mathis informed me that the keys were $25 and if there would be a charge of 5750 for programming but I need it all the keys so More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2020

I have been doing business with sunset ford and I am very happy with the service. The girl I talk to on the phone. Mike sensmeyer who writes my tickets up and Chris schelling who does the work. Tony who sold More

by WJNAHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pizzella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Schmelig
October 08, 2020

Service was excellent exactly what is expected from a top rated dealership I was greeted promptly, double check the service items that needed attention during the visit More

by jsbahr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann, Bin Fu
October 08, 2020

Fast, friendly service. My service advisor, Brett Mathis was great to work with and now my Mustang runs better and sounds great. I highly recommend the Rouch upgrade ... which can only be done at Sunset For More

by Drawcat
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Sunset Ford responded

Thanks for your feedback. Glad our team made the right arrangements for your Mustang. Best wishes from Sunset Ford!

October 08, 2020

Great dealership have always appreciated the customer service. The people are courteous and take care of you promptly. They always make sure that the services that they provide me is done correctly More

by JEANNINECZECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Oct 12, 2020 -

Sunset Ford responded

Thank you for the review and excellent feedback. We appreciate your business!

October 07, 2020

I love the people working there. They are always ready to answer my questions and the service dept does a great job. We are a Ford family and will continue to be More

by LADYSHIRLEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Jesse Cronk, Doug Bauer, Jeremy Davis
Oct 08, 2020 -

Sunset Ford responded

Thanks for being a proud supporter of Ford! Glad you enjoy your experience working with our team. We're always happy to help a loyal customer like yourself! :)

October 07, 2020

Great service team! Quality team work and they make you feel like your the only customer there. Would reccomend to anyone that drives a Ford! More

by BOB.EDWARDS
Recommend Dealer
Yes
Employees Worked With
Jacob Vorwerk, Jacob Klinckhardt, Bob Edwards Jr.
Oct 08, 2020 -

Sunset Ford responded

We appreciate the kind words, Bob! Thanks for supporting our service team.

October 06, 2020

Brett is fantastic to work with. He always goes above and beyond to make sure our experience is great! Thank you for always making things right! More

by ERIN
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Sunset Ford responded

We appreciate the fantastic review on Brett! Thanks for showing your support, Erin!

October 02, 2020

Mike is my go to representative at the dealership. He is super knowledgeable and incredibly professional. I won't take my truck anywhere else for service. I trust his judgement more than anyone else I've More

by kons163
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Oct 03, 2020 -

Sunset Ford responded

Thanks for giving Mike the praise he deserves! We appreciate your loyalty and are always happy to lend a hand. Best wishes from Sunset Ford.

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