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Sunset Ford - Service Center

St. Louis, MO

4.5
1,751 Reviews

1,751 Reviews of Sunset Ford - Service Center

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October 16, 2020

Disappointed after having an appointment for 3 weeks and the service writer tells me that it might take all day and could be a carry over to do a check on the check engine error code and reprogram of the c More

by THOMASS64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Johns
Oct 19, 2020 -

Sunset Ford responded

Thomas, we are so sorry for that. Our staff both in person and on the phones do their best to recite all important word tracks, and typically we state something along the lines of; “we aim for a 24 hour turn around but can’t guarantee anything until we get a diagnosis on the vehicle.” If that or something similar was not said to you, I am certainly sorry and I will discuss with our staff the importance. We know your time is valuable and without disclosing our processes clearly, you or customers alike may be left in a difficult situation. That certainly is not in our interest. If there is anything we can do for you or if you would like to discuss this further, please reach out! - Justin Heutel - Fixed Operations Manager, jtheutel@sunsetford.com, or 314-467-1120

October 15, 2020

If wasn’t for the excellent service I would be going somewhere else. The service Manager Jennifer hall is wonderful, gets me in and out in a timely fashion. Don’t ever loose her!‘ More

by Andykittel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenn Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Bob Edwards Jr.
Oct 16, 2020 -

Sunset Ford responded

Thank you for the review. We appreciate your business and look forward to your next visit!

October 15, 2020

Everyone at Sunset Ford is very nice, friendly and really takes care of their customers. I always get great customer service and my vehicle runs great thanks to the service department. Lonnie and Mike always More

by STEWARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Lonnie Pope
Oct 16, 2020 -

Sunset Ford responded

Thank you for sharing this with us! Your comments keep us motivated and working hard for all our guests, and we hope to be of service to you again!

October 15, 2020

Love the customer service. They don’t try and sell you something you don’t need and are quick to answer questions that some may think are dumb questions. More

by tcradic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Sunset Ford responded

Thank you for your feedback! We’re happy to hear about your great experience with our service department, and we look forward to helping you out in the future!

October 15, 2020

Great service. From the moment I walked in to getting it back the service, Brett listened to what I had to say and took care of the issues that I had. More

by rybakce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Sunset Ford responded

Thank you for your business. See you next time!

October 14, 2020

They were extremely busy and they kept telling me how sorry they were. They took care of my car and I had it next day. More

by OPALFLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Oct 15, 2020 -

Sunset Ford responded

Thank you for sharing your experience with us! We truly appreciate your business, and we hope to be of service to you again!

October 13, 2020

Everyone is so nice and the work gets done right! The service managers remember me whenever I come in, and we have a lot of fun talking about life. They are all great people! More

by dl2scano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Bob Edwards Jr.
Oct 14, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us, and we appreciate your loyalty! Thank you so much for choosing Sunset Ford!

October 13, 2020

Great place to buy a vehicle! Bin was awesome! My son buys his service vehicles for his business at Sunset Ford and highly recommends them. I couldn’t be any happier with my new Fusion. More

by larryakaiser
Recommend Dealer
Yes
Employees Worked With
Bin Fu
Oct 14, 2020 -

Sunset Ford responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

October 12, 2020

Service met my expectations. Simple safety and emissions test. Would have gotten an oil change, but couldn’t get it scheduled. No complaints regarding my service. Requiring 25 words on a survey is a bit ann More

by RJOKERST
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 13, 2020 -

Sunset Ford responded

Thanks for sharing your experience with us! We appreciate your business, and we hope to have the chance to work with you again!

October 11, 2020

Service rep was eager to help me. Very personable and did not try to sell me unnecessary service! I appreciate that for sure! Worth driving the extra mikes fir service. More

by MARIAPINZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for sharing your experience with us! We hope you’ll share your experience with others, and we look forward to your next visit!

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