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Sunset Ford - Service Center

St. Louis, MO

4.5
1,745 Reviews

1,745 Reviews of Sunset Ford - Service Center

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October 13, 2020

Everyone is so nice and the work gets done right! The service managers remember me whenever I come in, and we have a lot of fun talking about life. They are all great people! More

by dl2scano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Bob Edwards Jr.
Oct 14, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us, and we appreciate your loyalty! Thank you so much for choosing Sunset Ford!

October 13, 2020

Great place to buy a vehicle! Bin was awesome! My son buys his service vehicles for his business at Sunset Ford and highly recommends them. I couldn’t be any happier with my new Fusion. More

by larryakaiser
Recommend Dealer
Yes
Employees Worked With
Bin Fu
Oct 14, 2020 -

Sunset Ford responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

October 12, 2020

Service met my expectations. Simple safety and emissions test. Would have gotten an oil change, but couldn’t get it scheduled. No complaints regarding my service. Requiring 25 words on a survey is a bit ann More

by RJOKERST
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 13, 2020 -

Sunset Ford responded

Thanks for sharing your experience with us! We appreciate your business, and we hope to have the chance to work with you again!

October 11, 2020

Service rep was eager to help me. Very personable and did not try to sell me unnecessary service! I appreciate that for sure! Worth driving the extra mikes fir service. More

by MARIAPINZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for sharing your experience with us! We hope you’ll share your experience with others, and we look forward to your next visit!

October 11, 2020

I don't talk much but I can say the service was excellent! I told you I don't talk much but the service was excellent! Thank you Sunset. More

by PATRICK_RG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Oct 12, 2020 -

Sunset Ford responded

Thank you for your business. See you next time!

October 10, 2020

Service department is always good every time I bring my vehicle in for either routine service and maintenance or if some other repair is needed More

by JDANNERPETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for the fantastic review! It is always a pleasure working with you, and we appreciate your repeat business. Our team looks forward to your next visit with us!

October 10, 2020

Very efficient and helpful getting our car done.Thank you so much for your kindness and thoughtfulness since I couldn’t bring the car myself More

by RHOOK20047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Godfrey
Oct 12, 2020 -

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again. Take care!

October 10, 2020

Did not put 2 bolts in back license plate or check windshield fluid tank for leakage. Jennifer fantastic. Please acknowledge her! Great in every way. More

by MCHUGHCREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for the kind words about Jennifer. We are fortunate to have her on our team. It sounds like your visit overall was positive, but I am sorry to see that you did have a little trouble with your license plate and washer fluid. Would you like our service department team to reach out to you to address those two concerns? Or if need be, please feel free to reach out to our Fixed Operations Manager - jtheutel@sunsetford.com or 314-467-1120. Thank you!

Oct 13, 2020 -

MCHUGHCREW responded

Also, i know Enterprise is separate from you, but i got a car that seemed like people smoked in it.

Oct 13, 2020 -

Sunset Ford responded

That can certainly be frustrating. Sorry that happened. We will forward your comments to our Enterprise representative to help ensure they are taking quick steps to address and inspect vehicles upon return to ensure they are absolutely ready and clean for the next guest. Thanks again for the feedback! It certainly helps! Justin Heutel.

October 10, 2020

There is no better service department anywhere to compare Sunset with. Staff is consistently knowledgeable, courteous & patient. Keep up the excellent standard you have now!! More

by SUZSHEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 12, 2020 -

Sunset Ford responded

Thank you so much for your kind words and recommendation! We look forward to working with you in the future.

Oct 12, 2020 -

SUZSHEL responded

It is certainly well deserved!!

October 09, 2020

Mike Konersmann was super helpful in setting up my service appointment. The mechanics did a great job, I got an oil change and alignment check. I really appreciated the car wash voucher included with More

by JAMIE.SUITER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Oct 12, 2020 -

Sunset Ford responded

We appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

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