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Sunset Ford - Service Center

St. Louis, MO

4.5
1,745 Reviews

1,745 Reviews of Sunset Ford - Service Center

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October 21, 2020

He was very professional and kind through out my service department experience. I would definitely return to have more service work done. Thank you Bob More

by greatgrandam94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Oct 22, 2020 -

Sunset Ford responded

Thank you for the review. We appreciate your business, and we look forward to working with you again!

October 17, 2020

This was a first for us with the mobile service vehicle. It was amazing and so simple! What a terrific service to be offering. Loves it and will continue to use this option. Thank you Sunset! And thank you More

by ZWICKS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Galasso, Ashley Godfrey
Oct 19, 2020 -

Sunset Ford responded

Thank you for sharing this with us and for being one of our first mobile service users! We appreciate your business and look forward to working with you again.

October 16, 2020

Service manager Mike Sensmeyer and mechanic team were very helpful and went above and beyond in resolving the problem. This quality of service is one reason why we have purchased 2 new vehicles from Sun More

by BE10601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Sunset Ford responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

October 16, 2020

You have an excellent staff of techs that are, friendly and not hesitant about speaking with customers about the repairs that are being done. They are also extremely knowledgeable of all facets of the vehi More

by fast70429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Konkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Glosemeyer, Christopher Schmelig
Oct 19, 2020 -

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again. Thank you for choosing Sunset Ford!

October 16, 2020

Disappointed after having an appointment for 3 weeks and the service writer tells me that it might take all day and could be a carry over to do a check on the check engine error code and reprogram of the c More

by THOMASS64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sean Johns
Oct 19, 2020 -

Sunset Ford responded

Thomas, we are so sorry for that. Our staff both in person and on the phones do their best to recite all important word tracks, and typically we state something along the lines of; “we aim for a 24 hour turn around but can’t guarantee anything until we get a diagnosis on the vehicle.” If that or something similar was not said to you, I am certainly sorry and I will discuss with our staff the importance. We know your time is valuable and without disclosing our processes clearly, you or customers alike may be left in a difficult situation. That certainly is not in our interest. If there is anything we can do for you or if you would like to discuss this further, please reach out! - Justin Heutel - Fixed Operations Manager, jtheutel@sunsetford.com, or 314-467-1120

October 15, 2020

Everyone at Sunset Ford is very nice, friendly and really takes care of their customers. I always get great customer service and my vehicle runs great thanks to the service department. Lonnie and Mike always More

by STEWARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Lonnie Pope
Oct 16, 2020 -

Sunset Ford responded

Thank you for sharing this with us! Your comments keep us motivated and working hard for all our guests, and we hope to be of service to you again!

October 15, 2020

Love the customer service. They don’t try and sell you something you don’t need and are quick to answer questions that some may think are dumb questions. More

by tcradic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Sunset Ford responded

Thank you for your feedback! We’re happy to hear about your great experience with our service department, and we look forward to helping you out in the future!

October 15, 2020

If wasn’t for the excellent service I would be going somewhere else. The service Manager Jennifer hall is wonderful, gets me in and out in a timely fashion. Don’t ever loose her!‘ More

by Andykittel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Bauer, Bob Edwards Jr.
Oct 16, 2020 -

Sunset Ford responded

Thank you for the review. We appreciate your business and look forward to your next visit!

October 15, 2020

Great service. From the moment I walked in to getting it back the service, Brett listened to what I had to say and took care of the issues that I had. More

by rybakce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Sunset Ford responded

Thank you for your business. See you next time!

October 14, 2020

They were extremely busy and they kept telling me how sorry they were. They took care of my car and I had it next day. More

by OPALFLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Oct 15, 2020 -

Sunset Ford responded

Thank you for sharing your experience with us! We truly appreciate your business, and we hope to be of service to you again!

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