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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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December 24, 2020

I’ve purchased my last two cars here, and have been happy with the service. I normally work with Brett, and he has been great to work with, but on days when he wasn’t working, I have worked with many of the More

by ARitter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Sunset Ford responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Sunset Ford!

December 24, 2020

Sunset Ford in St. Louis has always been excellent. The service department goes above and beyond for it's customers. I'm lucky to be a part of the customer group. More

by vancleavep51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Dec 28, 2020 -

Sunset Ford responded

We appreciate your feedback! It is great to hear our staff took such great care of you. We look forward to your next visit!

December 24, 2020

Sunset forward is an established dealership that’s been in the St. Louis community for many years. They’ve grown a lot over the years because they know how to provide great service. Their sales department More

by Marty T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Sunset Ford responded

Thank you so much for your kind words! We look forward to working with you in the future.

December 24, 2020

So happy you’re my local dealer. Completely satisfied when we purchased our Explorer and completely satisfied with the service we’ve received. Over the last 6 years. More

by Arneldo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Boerding
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wymer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyonr
Dec 28, 2020 -

Sunset Ford responded

We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

December 23, 2020

Lonnie is stellar.. she is on it. I did notice she gets the xxxxty end of the stick, being a woman there. I notice, other must notice as well. She put my name on the board for a shuttle, some xxxxxx wiped More

by Suzanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Dec 28, 2020 -

Sunset Ford responded

Suzanne, thank you for sharing with us. Please know that we are proud of the women we have on our team, and value and appreciate them like the men on our staff here at Sunset Ford. Lonnie is truly an asset to our service team! We would like to apologize for the wait time and the shuttle issues; this is not the experience we want for any customer. At your convenience, please reach out to Justin Heutel, Fixed Operations Manager, at 314-467-1120 or jtheutel@sunsetford.com.

December 23, 2020

We got in fast, they were respective of safety during Covid, they explained everything very well and were not distracted...they were focused on our needs More

by kronquillio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
Dec 28, 2020 -

Sunset Ford responded

We appreciate the kind words and 5-stars! Thank you for choosing Sunset Ford. Our team is here for any future needs.

December 22, 2020

Service advisor was well-informed and very responsive. I’ve consistently received prompt, professional assistance. I have taken my son’s 2012 Fusion for service since it was new and will continue to tak More

by VEATH4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Dec 23, 2020 -

Sunset Ford responded

Thank you for the great review and your business! Our team enjoyed working with you and look forward to your next visit.

December 22, 2020

The service department at sunset Ford is by far the best guys to work with! I recommend them to all my friends! Neal helped me after 3 other Ford dealerships cost me over $1000 and had no answers and refuse More

by RFOXXRACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Johns
Dec 23, 2020 -

Sunset Ford responded

Thank you so much for the kind words and recommendation! We are very happy to hear that our team could help and get you taken care of. We are here for any future needs!

December 22, 2020

Everyone was so helpful and worked really hard on getting my vehicle back and running. I really appreciated all that had to be done to get completed. More

by masaucier1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wilhite, Sean Johns
Dec 23, 2020 -

Sunset Ford responded

We appreciate the 5-stars and kind words! Thank you for choosing Sunset Ford. We hope to see you here again!

December 20, 2020

Bob Edwards, was very pleasant and explained all work that was done to my car. When I came to pick up my car, he didn’t make wait and had me in and out fast. More

by tf.bunton
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Dec 21, 2020 -

Sunset Ford responded

Thank you for the great review! Happy to hear that Bob was able to help. Our team is here for any future needs!

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