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Sunset Ford - Service Center

St. Louis, MO

4.5
1,753 Reviews

1,753 Reviews of Sunset Ford - Service Center

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February 13, 2021

Lonnie is your best asset. Her customer skills are outstanding. Thank you Lonnie!!!! Please remind service team to set tire settings per list on door. They always under inflate the tires and I have t More

by John.krebsbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Feb 15, 2021 -

Sunset Ford responded

Thank you so much for the review! We are very lucky to have Lonnie on our team, and she is a true asset. We appreciate your business and feedback, and we hope to work with you again!

February 13, 2021

Glove box door was off track. Doug and a technical, don't know his name, fixed it in 2 minutes. Thank guys, you are the best. More

by vancleavep51
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Feb 15, 2021 -

Sunset Ford responded

Happy to hear that our team could help! We will see you next time.

February 12, 2021

Super service. Super nice to work with. Would definitely go back if needed more repairs. Mike was great to work with. Explained everything to us and worked with us to make us feel valued and that we got a g More

by 13kingc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Sunset Ford responded

Thank you for your feedback! We’re happy to hear about your great experience with our service department, and we look forward to helping you out in the future!

February 11, 2021

Good experience. Mike Sensmeyer is courteous & professional every time he is my service manager. I am a loyal Sunset Ford because they they do both sides, sale & service, well. More

by wacman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Sunset Ford responded

Thank you for sharing this with us! We truly appreciate your loyalty and we always enjoy having you here. See you next time!

February 09, 2021

Excellent, for 11 years!My late husband took care of our Excellent, for 11 years! My late husband took care of our cars. For the last 10 years, Sunset Ford, in particular, Mike Wilhite and professional cari More

by PLSMITH37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 10, 2021 -

Sunset Ford responded

Thank you so much for sharing this with us! It is always a pleasure having you here, and we are pleased to know that our team continues to provide you with the service you deserved. We look forward to your next visit!

February 08, 2021

Good service and communication. I don’t really have 25 words to say but it will not let me submit without it and. I keep getting texts and emails so here it is. More

by SHANNONCLOUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 10, 2021 -

Sunset Ford responded

Thank you for the 5-stars, Shannon! It was a pleasure working with you, and our team is here for any future needs!

February 06, 2021

Dealer was fast and friendly. Diagnosed the problem and kept me up to date on the issue. Overall a great experience with the dealership. Have no problem recommending them for any service. More

by rogerhausmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns , Sydney Smith
Feb 08, 2021 -

Sunset Ford responded

We appreciate the kind words and recommendation! Thank you for choosing Sunset Ford!

February 06, 2021

Extremely nice and well organized facility! And the staff is extremely friendly and helpful!! And I will definitely recommend this dealership to all of my friends and family. More

by KEITH.EVAVOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 08, 2021 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

February 05, 2021

It is criminal to have recalls on a 2010 Lincoln mkz.to correct this problem. I cannot believe that it took ten (10) years to replace an air bag. It's been over (11) years and Ford still hasn't replaced More

by HAROLDBULGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

Love working with Lonnie! She does a fabulous job of ensuring your car Cones back to you in the best shape possible. She most certainly goes above and beyond!! More

by janis.richars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Feb 08, 2021 -

Sunset Ford responded

Thank you so much for sharing! We are very lucky to have Lonnie on our team, and we truly appreciate your business. We will see you next time!

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