Sunset Ford - Service Center

I am writing this review about the team at Sunset Ford on Gravois. Jenn, Mike, Justin(s), Memphis, and Pete have gone above and beyond taking care of me and my ‘21 Ford Bronco. Most notably they worked on my Gravois. Jenn, Mike, Justin(s), Memphis, and Pete have gone above and beyond taking care of me and my ‘21 Ford Bronco. Most notably they worked on my behalf contacting Ford Corporate about an issue I was having with my hardtop. Jenn, Mike and the rest of the service team worked with Justin and the sales team and they were ultimately able to get me sorted out with a brand new hardtop! What really stood out to me while working with Sunset on this issue was how I felt like they were invested in solving the issue just as much as I was. I did not feel alone anymore, after having dealt with Ford Support for months to no avail. I was kept well informed through the whole process by all members of the teams, and there were never any surprises. If you’re looking for reliable, attentive, and friendly service, I highly recommend Sunset Ford on Gravois. They’ve earned my trust, and I’ll definitely be returning for future maintenance needs. Thank you to the entire team for making this such a positive experience! -George M More

Organized, efficient and well done work. Sunset ford has the best customer service in St. Louis. Sunset ford has the best customer service in St. Louis. More

Don't buy anything fron Sunset Ford or any of their orther dealership. They are very unethical. I called to get an appoint for a recall and they stated that they will only do it if I have other servi orther dealership. They are very unethical. I called to get an appoint for a recall and they stated that they will only do it if I have other service done otherwise they will not do it. This is totally unethical and black mail. More

"Don't close the deal til Sunset" is more relevant now than ever! The dealership's service department is ready, willing, and able to deliver an exceptional encounter for everyone. Nick Ellison and the pro than ever! The dealership's service department is ready, willing, and able to deliver an exceptional encounter for everyone. Nick Ellison and the professional service team handled my car as if it was their own. For that, I'm very grateful. More

Nick brings his expertise, phenomenal customer service, and great attitude to each customer interaction! I value his perspective and advice. He’s friendly, knowledgeable and provides good communication as and great attitude to each customer interaction! I value his perspective and advice. He’s friendly, knowledgeable and provides good communication as to what’s going on with your vehicle. I couldn’t recommend Nick more for your service needs! More

Leah did a great job of getting my Jeep taken care of in a timely manner. a timely manner. More

Keith helped me get my car into service for an oil change and tire rotation. The process went very smoothly and he helped me get it done quickly. I would recommend him to anyone! and tire rotation. The process went very smoothly and he helped me get it done quickly. I would recommend him to anyone! More

Just wanted to say that Hunter came to my home for an emissions recall and was super nice. He did an awesome job and went above and beyond. Overall, a great experience, especially service at my home an emissions recall and was super nice. He did an awesome job and went above and beyond. Overall, a great experience, especially service at my home and what a super young gentleman. Mary S More

Sunset Ford is Always very knowledgeable, courteous and customer oriented. Lonnie is great to work with. customer oriented. Lonnie is great to work with. More

Poor customer service regarding an issue I had in early July. It is still unresolved. I am contacting the B.B.B. July. It is still unresolved. I am contacting the B.B.B. More