Sunset Ford - Service Center

Very dishonest and disappointing they put and oil cooler in my truck and it didn't even make it 3000 miles and they will not stand behind it. Even after they wrote on the paper work 2 years parts and labor in my truck and it didn't even make it 3000 miles and they will not stand behind it. Even after they wrote on the paper work 2 years parts and labor and no it's not over 2 years not even a year. If you do a great job for somebody they might tell one or two people but when you screw them over and lie to them they tell everybody very bad service More

We had a few repairs on a used car we bought from Chad Morber, he worked with us and did everything in his power to make things run smoothly. Thank you Chad for all your hard work Morber, he worked with us and did everything in his power to make things run smoothly. Thank you Chad for all your hard work More

Worst dealership ever. Bought a 24 maverick from them that was faulty Car is being bought back by ford now It took Nick and ford seevice 4 attempts and 2 months to te Bought a 24 maverick from them that was faulty Car is being bought back by ford now It took Nick and ford seevice 4 attempts and 2 months to tell me that they couldn’t fix it! Nick the service manager there made a racist comment about my accent as well. More

Keith always helps me get my car into service when it is time for an oil change or inspection. He always answers any questions I have about my car or other cars! time for an oil change or inspection. He always answers any questions I have about my car or other cars! More

What a disappointing experience. I wrote a review on google 3 years ago and I should have listen to my own review I wrote a review on google 3 years ago and I should have listen to my own review More

Brad is very helpful, professional, and responsive—answered every question quickly and confidently. Highly recommend! responsive—answered every question quickly and confidently. Highly recommend! More

Our family's vacation was saved by Andrew in May 2025. Our F150 had some problems that could have derailed our time in St. Louis but Andrew's patience, sensitivity, and helpfulness not only fixed the pro Our F150 had some problems that could have derailed our time in St. Louis but Andrew's patience, sensitivity, and helpfulness not only fixed the problem but left us with a very grateful spirit toward Sunset Ford. We would highly recommend him and Sunset Ford to anyone! More

Paul Hurd in parts went above and beyond to answer my question on a supposed power steering belt that a shop said that I needed to replace, only problem was this shop did NOT know what they were talking question on a supposed power steering belt that a shop said that I needed to replace, only problem was this shop did NOT know what they were talking about because a 2014 Ford Flex doesn't have a power steering belt. He saved me some money and took the time to look it up and let me know. After I ended my call with him, he did a little more research and called me back to verify NO BELT. Thank you!!!!!! More

Couldn’t be more happy with my experience at Sunset Ford. Always get treated well there! Always get treated well there! More

I am writing this review about the team at Sunset Ford on Gravois. Jenn, Mike, Justin(s), Memphis, and Pete have gone above and beyond taking care of me and my ‘21 Ford Bronco. Most notably they worked on my Gravois. Jenn, Mike, Justin(s), Memphis, and Pete have gone above and beyond taking care of me and my ‘21 Ford Bronco. Most notably they worked on my behalf contacting Ford Corporate about an issue I was having with my hardtop. Jenn, Mike and the rest of the service team worked with Justin and the sales team and they were ultimately able to get me sorted out with a brand new hardtop! What really stood out to me while working with Sunset on this issue was how I felt like they were invested in solving the issue just as much as I was. I did not feel alone anymore, after having dealt with Ford Support for months to no avail. I was kept well informed through the whole process by all members of the teams, and there were never any surprises. If you’re looking for reliable, attentive, and friendly service, I highly recommend Sunset Ford on Gravois. They’ve earned my trust, and I’ll definitely be returning for future maintenance needs. Thank you to the entire team for making this such a positive experience! -George M More