Back

Sunset Ford of Waterloo

Waterloo, IL

4.8
1,894 Reviews
Sunset Ford is one of the oldest family operated dealerships in the country. We've survived the ups and downs throughout the years by doing one thing very well...we take care of our customers and strive to surpass their highest expectations. We are a strong annual community supporter with donations to charities and other fund raising activities. Giving back to the local community is something we feel strongly about because without you nothing is possible. Over the years Sunset has become known as a professional organization that takes pride in the services they provide and always remembers that taking care of our customers is priority #1!
Contact Dealership

1425 N Illinois Route 3

Waterloo, IL

62298

Directions

By Type

Showing 1,894 reviews

March 22, 2014

Jerry Edwards was the salesperson who helped us in purchasing a first car for our eldest son. The customer service was exceptional! Jerry made the whole experience very pleasant. More

by buyerofcars77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Apr 10, 2014 -

Sunset Ford of Waterloo responded

We appreciate you taking the time to share this review and rating! Our number one goal is providing our guests with an accommodating and relaxing atmosphere. I am glad to hear this was extended to you and your family. We hope to see you again for your sales or service needs. Tell your son to enjoy his new vehicle! Best, Pete Heutel, General Manager

March 21, 2014

we bought 2 new fords from Brett we like them very much and Brett had to work for it. He went out of his way to go and get our second truck. More

by bfarmsupply
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman
Apr 10, 2014 -

Sunset Ford of Waterloo responded

Thank you for being a loyal customer of Sunset Ford of Waterloo. It's great to hear you and your family keep coming back to us with your automotive needs. We look forward to continuing this great working relationship for a very long time. Don't forget to visit us on Facebook and on Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

March 20, 2014

My sales person was very knowledgeable in helping me choose my vehicle. He guided me through all the controls and how to operate my vehicle with the professional know how I expect from a dealership of h More

by jack21034
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 10, 2014 -

Sunset Ford of Waterloo responded

Thanks so much for going out of your way to write this great review! I am happy to hear that our entire team was patient and accommodating throughout your purchase. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Best, Pete Heutel, General Manager

March 19, 2014

Jerry was very helpful all my questions, that I had on my purchase, I would strongly recommend him and Sunset Ford , to friends and family More

by Langsdorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards, Mike Rich
Mar 20, 2014 -

Sunset Ford of Waterloo responded

At Sunset Ford of Waterloo we make it a goal to always provide the best customer service in the business. I'm thrilled to hear that our team was able to meet this standard and that you had a stress-free and enjoyable experience. We welcome you to the Precision Family and hope that you'll contact us with any questions about your vehicle. Also, take a look at our Facebook and Twitter pages for great deals on service. Best, Pete Heutel, General Manager

March 15, 2014

This is the first time we did business with this dealership. Needless to say, we were very impressed. Everyone we worked with was very friendly and courteous. They took their time to answer all o More

by firnkesd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Mar 17, 2014 -

Sunset Ford of Waterloo responded

Thanks for the review! We're proud to offer our customers a pressure-free shopping experience. I'm glad to hear that was the case for you on your visit to our dealership. Please enjoy your new vehicle and let us know if there's anything else that we can do to help in the future! Best, Pete Heutel, General Manager

Mar 20, 2014 -

Sunset Ford of Waterloo responded

Thank you for this great review! We certainly appreciate your business as well as your recommendations! We anticipate servicing you and all of your automotive needs in the future. In the meantime, be sure to like and follow us on Facebook and Twitter for special deals and coupons. Best, Pete Heutel, General Manager

March 11, 2014

I helped my mother pick out a new car. Jerry Edwards was the salesman who helped us. He was very knowledgeable, and very patient while she sorted thru different models. He moved the cars into the service More

by mholtman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Edwards
Mar 12, 2014 -

Sunset Ford of Waterloo responded

Thank you for your recommendation and it's great to hear we were able to help your mother with her new car! We strive for total client satisfaction throughout the purchase process and during your vehicle ownership. Our team wants to provide not only a great deal but the best information so you can be assured you're making the right decision. We're thrilled you had a good experience with our team. We look forward to helping you and your family again in the future! Best, Pete Heutel, General Manager

March 03, 2014

This is the second car I have bought from Brett. He kept my budget in mind and worked very hard to make sure I drove off the lot in the car I wanted. He was prepared for all of my questions and answered ea More

by SRenee1011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Carr
Mar 12, 2014 -

Sunset Ford of Waterloo responded

Thank you for being a part of the Sunset Ford of Waterloo family. It's great to hear that you had a great visit with our team here. We look forward to doing business with you again in the future. Please don't hesitate to contact us if you have any questions or concerns along the way. Also, follow us on Facebook and on Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

March 02, 2014

The service was superb. Everyone was friendly, knowledgeable and will to help. They answered all of my questions, quick to return phone calls and offered timely, professional and efficient service More

by nette702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Mike Rich, Mike Carr
Mar 12, 2014 -

Sunset Ford of Waterloo responded

Thanks so much for going out of your way to write this great review! I am happy to hear that our entire team was patient and accommodating throughout your purchase. We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Best, Pete Heutel, General Manager

February 27, 2014

Everyone I talked to were friendly. They were eager to work with me and meet my goals in a new vehicle. I called first and talked with George. He was very friendly on the phone and made my decision to do More

by sonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Schneider, Mike Rich, Mike Carr
Feb 28, 2014 -

Sunset Ford of Waterloo responded

Thank you for taking the time out of your day to let us know how we're doing. It's great to hear you recently enjoyed your visit with us. Our team looks forward to helping you out again during your next visit. Please let us know if there's anything else that we can do to help with your automotive needs, Also, find us on Facebook and Twitter for the most up to date deals we have going on! Best, Pete Heutel, General Manager

February 27, 2014

The customer service was awesome, Jerry & Brett were great to work with in the purchase of our 2009 Ford Focus. Mike, the finance manager, helped through all the paperwork with our online financing pack More

by dave_strom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Bergman, Jerry Edwards, Mike Rich, Mike Carr
...
184
...