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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

November 20, 2021

They did my oil change as scheduled. I was given an update of the service and went back to work. More

by CCEGA53@GMAIL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 21, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 20, 2021

I felt like a family member was taking care of me. Asked what I wanted and not what I needed. I flew in from out of state, to make my purchase. When I arrived, there were no surprises. My salesman put me at More

by TRIPPEBAKER73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar and Austin
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Nov 21, 2021 -

Sunset Ford responded

Trippe, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Caesar and Austin and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 19, 2021

Great customer service and a great deal on my new vehicle. A good place to car shop. More

by Malik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Nov 19, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Malik, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 18, 2021

Service was very quick and vehicle was done in 2 hours. I would highly recommend this dealership More

by lml7400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 19, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

Asked for a diagnostic and told me what was wrong but didn't fix it More

by nascarfan85us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Dec 04, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

Dec 04, 2021 -

nascarfan85us responded

My car is back with them still same problem but have changed the part that they said so now hopefully with the diagnostic again they can fix the problem will see what happens

November 17, 2021

Great people made it a very relaxed experience. Front desk people were friendly and informed. More

by RON@WEIR2.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom - Cecil and Tamee ? ( Service dept).
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Nov 17, 2021 -

Sunset Ford responded

Thanks for your feedback on your recent visit to Sunset Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

Sunset Ford has always been professional, courteous and responsive to our requests when servicing our truck More

by RJBUNDERWOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Nov 17, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 17, 2021

From the moment I walked in to the moment I drove away they were great. They got my details and presented me with a ton of options. Walked me through each bit, gave me one heck of a test drive route sugge More

by M.BIERNOTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar
Report | Print
Nov 17, 2021 -

Sunset Ford responded

Thank you so much for choosing Sunset Ford! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 16, 2021

Got a fair deal, they were attentive (including management) when there was an immediate problem. More

by DBDB6591
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Wengert (sales), Service manager and General manager (names?).
Report | Print
Nov 16, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience working with Joe and our team here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 16, 2021

Quick and friendly service, didn't feel pressured to buy...would recommend this place for 1st time buyers :) More

by KENNETH-TAIMANGTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanis Daniels
Report | Print
Nov 17, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. Congratulations on your new vehicle! We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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