Sunset Ford

Easy to work with Tommy answered all my questions without having to check with someone else. Pleasure to have him as my salesman. Everyone was friendly and easy going. Tommy answered all my questions without having to check with someone else. Pleasure to have him as my salesman. Everyone was friendly and easy going. No pressure was put on me. More

Screwed up my warranty repair and tried to blame battery I have a 2012 Ford Focus that I look in to have the clutch and transmission seals replaced per a service bulletin from ford. When driving home after I have a 2012 Ford Focus that I look in to have the clutch and transmission seals replaced per a service bulletin from ford. When driving home after picking my car up, all the dash warning lights and alerts started going off, my gauges stopped working, radio went out. It continued to do this every time I drove, for 2 days until I could get it back in the shop. Took the car back to the dealership, they looked it over and proceeded to tell me it was due to my battery starting to go bad and corrosion on the connections, and then proceeded to try and get me to spend $340 to replace my battery. And few things wrong with this. During the warranty repair, I also had them do my oil change and vehicle health report. No corrosion notes. So my battery started corroding writhin 24 hours of the report? Also, there was enough juice to START that car, at which point the alternator takes over. I told them they were full of it, and they must have found what they screwed up and corrected the problem. Instead of admitting fault, they tried to blame it on something else. My suspicion is they left a ground strap off or loose. Also, it’s been a full week since I picked up my vehicle. I have not changed my ‘bad battery’ and the problem has not happened since. I guess I must have a magically healing battery. More

No pressure Great experience. I wasn’t exactly sure what type/size of SUV I wanted, they were very patient and willing to show me vehicles online at their other d Great experience. I wasn’t exactly sure what type/size of SUV I wanted, they were very patient and willing to show me vehicles online at their other dealerships. Help me realize what would work best for my lifestyle and I ended up with a great vehicle. More

Service of car Great job except for two items. The first was that they didn’t explain what was done, what may be future issues, nor told me when the next service nee Great job except for two items. The first was that they didn’t explain what was done, what may be future issues, nor told me when the next service needed to be completed (even a little sticker for the mileage til the next oil change would be great). I was told to got to the accounting to get my paperwork and pick up my keys. The second issue is that they didn’t wash the car. If they normally don’t do this fine, but I thought/expected it to be cleaned. More

The Best Service when i first walked in I was greeted by a smileying younglady,with in two minutes i was check in and on my way. Thanks so much when i first walked in I was greeted by a smileying younglady,with in two minutes i was check in and on my way. Thanks so much More

Completely Satisfied with my experience with Sunset Ford Purchased my Focus from Craig Johnson! I would recommend him to all my family & friends! Attended the Start Right gathering was very helpful! S Purchased my Focus from Craig Johnson! I would recommend him to all my family & friends! Attended the Start Right gathering was very helpful! Scheduled my first oil change/check up! Was completely satisfied with greeting, service, and delivery! ?? Sunset Ford Sumner WA More

Great service We were helped with professionalism and quality service. Would recommend to friends and family. We enjoyed working with Zach as our salesman. Overal We were helped with professionalism and quality service. Would recommend to friends and family. We enjoyed working with Zach as our salesman. Overall experience was very good for my son buying his first car. More

Oil change Great as always. Professional as always. Just really nice people. I feel appreciated. Not just a wallet. Great location. Great building. I'll keep co Great as always. Professional as always. Just really nice people. I feel appreciated. Not just a wallet. Great location. Great building. I'll keep coming back. More

Great Service! Great service and friendly people! My truck was done much quicker than expected. I told them not to worry about vacuuming and the wash since it was fi Great service and friendly people! My truck was done much quicker than expected. I told them not to worry about vacuuming and the wash since it was filthy from my camping trip. They polished my truck up anyway. I would highly recommend Sunset Ford in Sumner!! More

They moved fast The staff and in particular Craig moved fast to located a car to my specs. They had it delivered and ready to go in 2 days. The experiment getting the The staff and in particular Craig moved fast to located a car to my specs. They had it delivered and ready to go in 2 days. The experiment getting the paperwork done and out the door I went. More