Sunset Ford

Good work but not quite the extra I realize we all work short handed sometimes but the difference would be when you are short handed and don’t have someone to run the vehicle through t I realize we all work short handed sometimes but the difference would be when you are short handed and don’t have someone to run the vehicle through the car wash then hand out a coupon for a car wash somewhere else! Or take the price of a car wash off the cost of the oil change. This might be minut but for someone getting up in age I don’t always have the energy to wash and vacuum my car and I would appreciate someone making that happen! More

Trade and purchase of a new pickup Aron our sales rep was very responsive and attentive to our needs, he never left us hanging and wondering what would happen next, he kept us informed Aron our sales rep was very responsive and attentive to our needs, he never left us hanging and wondering what would happen next, he kept us informed and was always available if any questions surfaced. I believe he is an asset to Sunset Ford and he should be rewarded for his hard work he does I’m sure for all his clients. More

Recall Got my vehicle in within 4 days of my contact call. They took care of the issues and washed my car in a timely manner. Service rep was courteous and p Got my vehicle in within 4 days of my contact call. They took care of the issues and washed my car in a timely manner. Service rep was courteous and professional. Cashier lady was cheerful and friendly. More

Very disappointing experience I had a 9am appointment and my oil change wasn't complete until 5:30pm. The serviceman called me towards the end of of the day and used tactics to tr I had a 9am appointment and my oil change wasn't complete until 5:30pm. The serviceman called me towards the end of of the day and used tactics to try to scare and intimidate me into additional services and then couldn't be available when I picked up my vehicle to go over any issues found in the inspection. They didn't even complete the work I requested. Very disappointed in the quality of the service. I definitely will not be returning. More

Bad service, spent money on a truck they screwed up Very poor service, service guys could care less about helping customers and talked to their buddies before helping long line of customers. I bought a Very poor service, service guys could care less about helping customers and talked to their buddies before helping long line of customers. I bought a truck from Sunset and they sell on this great service and maintenance crap but ever since I bought there’s been issues, fuel filters, wiring harness problems and I paid out of pocket for items that should have been seen during the truck arrival, but they fail to do this on used vehicles. I will never go back to Sunset ever, I recommend anyone to stay away from this company. The service Dept is a joke, again the staff put talking to friends and talking shop before helping actual paying customers. More

Service Dept Very accommodating and helpful. The loaner car was an added benefit while my vehicle in the shop. Needless to say I was very pleased with everythi Very accommodating and helpful. The loaner car was an added benefit while my vehicle in the shop. Needless to say I was very pleased with everything! More

Efficient, quick and professional. This was by far my best experience. It was efficient, quick and I was informed along the way. I will come back in the future! This was by far my best experience. It was efficient, quick and I was informed along the way. I will come back in the future! More

Bad customer service I had a 10 am appointment for an oil change they were going to wash and vac also arrived at 515pm to pick up my truck they were just finishing the oil I had a 10 am appointment for an oil change they were going to wash and vac also arrived at 515pm to pick up my truck they were just finishing the oil change so I was pushed back all day I guess offered to wash at that time by then I had to go do my appointment meant nothing very frustrated withall Ford dealers right now they don't care about the chalcedony only their pocketbook!!! More

Excellent service department Had a major problem with my vehicle. When I called and explained the problem, the sevice dept got me in the next morning. Desiree did an excellent j Had a major problem with my vehicle. When I called and explained the problem, the sevice dept got me in the next morning. Desiree did an excellent job as my service representative. She explained things in a through manner and the technicians went over my vehicles problem with a fine tooth comb. They made a shuttle available to me to go to lunch, and Desiree kept me informed about the progress of my vehicle. I will be making Sunset Fords service dept my go to place for all my vehicles needs. I found Sunset Ford on the recommendation of 2 other friends who have had numerous excellent experiences from them also More

Fast service Service was quick and as promised. Everyone was very polite, courteous, and professional. I would recommend this dealer to friends. They live up to th Service was quick and as promised. Everyone was very polite, courteous, and professional. I would recommend this dealer to friends. They live up to their quality reputation. More