Sunset Ford

I have a Mustang Super Snake that has some unique issues. Have been in several times to try and correct a problem with my 750 HP high performance Mustang car. The service department manager is very patient a Have been in several times to try and correct a problem with my 750 HP high performance Mustang car. The service department manager is very patient and working to resolve my problems with Shelby. I am at my wits end with getting the problem fixed but I respect what Sunset Ford has done so far. It may be that I have a Lemon and ultimately will need to return the car but that would not be the fault of Sunset Ford. Considering I paid over a 100k for this new car I am not happy I’m having these issues. More

Oil change Another lifetime oil change completed. However this time I got my oil change they didn’t wash or vacuum my car. The first time they did and did a wond Another lifetime oil change completed. However this time I got my oil change they didn’t wash or vacuum my car. The first time they did and did a wonderful job. They charge $20 for a tire rotation when Firestone and Les Schwab do it for $15. A bit expensive. Also the gentleman that took my car in wasn’t friendly, he asked the gentleman that check in before me if he wanted a shuttle but didn’t have the courteous to ask me. More

Really fun experience buying the new truck Except for the finance person (tried to pressure us into buying a extended warranty and then got mad and rude when we changed our minds and declined i Except for the finance person (tried to pressure us into buying a extended warranty and then got mad and rude when we changed our minds and declined it) and the detail shop (did not clean the running boards or the windows) the salesman and the young man at the parts desk where fantastic. More

overall good experience Salesman was relaxed and seemingly honest. Worked with me to reach a fair deal on my trade in. I will most likely use this dealership for my wife’s up Salesman was relaxed and seemingly honest. Worked with me to reach a fair deal on my trade in. I will most likely use this dealership for my wife’s upgrade in the near future. More

Air conditioning repair. Manufacturer recall notice. This isn’t my first service with this dealership. I love pulling up to the automatic doors and driving inside the receiving shop. I have been assisted This isn’t my first service with this dealership. I love pulling up to the automatic doors and driving inside the receiving shop. I have been assisted by Kevin (?) before and find him to be top notch. Although an expensive repair, would wax always kept abreast of the timing and my car was done exactly as planned. More

Worst service ever 3 weeks later got my truck back Would not return calls and felt they screened all calls I will not be back to this dealery 3 weeks later got my truck back Would not return calls and felt they screened all calls I will not be back to this dealery More

Oil change They are kind, courteous, helpful n answer questions n are a good dealership. The service dept especially Desiree was very helpful with my questions They are kind, courteous, helpful n answer questions n are a good dealership. The service dept especially Desiree was very helpful with my questions I had on my dash screen apps. More

Pleasant experience I talked with Doug about buying a used car and in the end we weren't able to come to terms but Doug was very friendly and I felt he really tried to ge I talked with Doug about buying a used car and in the end we weren't able to come to terms but Doug was very friendly and I felt he really tried to get me the price and terms I requested. Even though I chose a car from another dealer I will definitely consider the Sunset dealerships in the future. More

Oil change I have brought my Escape in for oil changes since moving to Pierce county in 2017 and find Sunset employees to be personable, thorough and efficient. I have brought my Escape in for oil changes since moving to Pierce county in 2017 and find Sunset employees to be personable, thorough and efficient. I will use them for all servicing needs in the future. More

Excellent Service This was my first experience with Sunset Ford and I have nothing but positive things to say about every aspect of the service they gave me! It was tim This was my first experience with Sunset Ford and I have nothing but positive things to say about every aspect of the service they gave me! It was time for normal maintenace and also my engine light had come on the day before. I was going out of town and Sunset’s service department was able to work me into their schedule for the next day.. From the moment I walked into the office until I picked up my car Desiree and the rest of the service staff were professional, accomodating and friendly. My car was fixed and serviced in 1 day. I will definitely will be back. More