Sunset Ford

Oil change I own a 2018 Ford Mustang convertible and brought it in this last weekend for an oil change. Service was good. I was told it would take 60-90 minutes I own a 2018 Ford Mustang convertible and brought it in this last weekend for an oil change. Service was good. I was told it would take 60-90 minutes and I think it was barely 45 minutes when they told me it was ready. Thank you! More

There is never anything like free life time warranty The sale person at the dealership was great, patient and knowledgeable. Everything changed when I went to financing. The dealership promises life time The sale person at the dealership was great, patient and knowledgeable. Everything changed when I went to financing. The dealership promises life time warranty but what they do not tell you is that it will cost you. The finance guy pressured me in buying warranty worthy over 8k. why would I want warranty on a brand new truck which already has 3 years or 36k mile warranty from ford? He could not take NO for an answer and to make the matter worse he was not transparent about the whole amount just showed me how it will change my monthly payment. He also tried to make me switch from my bank to a different co op which was unethical to me. So do not be fooled by the lifetime warranty at sunset ford it is just a way to bring you in for a sale. DO NOT BUY ecoflex or compass protection plan you will be stuck with product that you do not need. Very bad experience. More

Will buy again Very professional organization. Willing to work through various sales scenarios to best complete the transaction. Service department is professional a Very professional organization. Willing to work through various sales scenarios to best complete the transaction. Service department is professional and quick to respond. Oil change department seems too busy. Need to add service personnel. More

Interesting All seemed to be good but I was shorted $4500 on my trade in. I know what the salesman said what it was. Now, no I never said that.. I'm very angr All seemed to be good but I was shorted $4500 on my trade in. I know what the salesman said what it was. Now, no I never said that.. I'm very angry 😡 More

Great Service My schedule appointment went extremely well. The receptionist was friendly, explaining what was to be done, and made me feel very comfortable. Once th My schedule appointment went extremely well. The receptionist was friendly, explaining what was to be done, and made me feel very comfortable. Once the service was completed the technician explained the service document and had the vehicle brought to me since I have a walking disability. It was a job well done! More

Great Work once again by Jayson We know we can always trust Jayson to do exceptional work on our vehicles. He always communicates if there is a need to and is polite & informative. We know we can always trust Jayson to do exceptional work on our vehicles. He always communicates if there is a need to and is polite & informative. More

2 month trip to Washington State While on a two-month trip to Washington State Ford truck started having problems. Our son recommended Sunset Ford. They got our truck in fast they got While on a two-month trip to Washington State Ford truck started having problems. Our son recommended Sunset Ford. They got our truck in fast they got it working correctly and very happy with it thank you so it's that Ford More

Oil changes for life You win I won’t be back. I have attempted 4 oil changes and have only been able to receive 2 due to scheduling. The last one took over 8 hours even t You win I won’t be back. I have attempted 4 oil changes and have only been able to receive 2 due to scheduling. The last one took over 8 hours even though we did a door buster when you opened. You will not schedule a time just the day. I will pay for oil changes and other services but not at Sunset dealerships to maintain my warranty. You are right not all Ford dealerships are the same. I have had better services elsewhere. You will probably say but it’s free no it was part of the price of the car. Wade Pittman More

Rude and Messy Rude service helpers. Truck was left a mess, grease on door and steering wheel. Seat, mirrors, settings, stereo were played with. They could not repro Rude service helpers. Truck was left a mess, grease on door and steering wheel. Seat, mirrors, settings, stereo were played with. They could not reproduce the problem so i had to pay for a rental car and over $100 to find out that i would have to live with the problem until the u joints fell apart. I don't think they like using their lifetime powertrain warranty. More

2019 Ford F-150 I ordered my F-150 from the factory and my sales team was very accommodating when I wanted to test drive vehicles with the options I was looking for. I ordered my F-150 from the factory and my sales team was very accommodating when I wanted to test drive vehicles with the options I was looking for. I wanted a truck that dead unique so I had to drive several different trucks to see if my options were truly the ones i wanted. There was no pressure to get me into a truck on the lot that I didn’t want and I appreciate that. More