Sunset Ford

The difference between 5&3 stars is when an empty can of induction flush is left under the hood of my truck if I had not seen the tube hanging in the left wheel well and it had caused any damage it would ha induction flush is left under the hood of my truck if I had not seen the tube hanging in the left wheel well and it had caused any damage it would have been 0 stars More

Great service from beginning to end! I received phone calls letting me know what they found out, what they did, and had a great courtesy shuttle back to pick up my vehicle. calls letting me know what they found out, what they did, and had a great courtesy shuttle back to pick up my vehicle. More

Great communication. I appreciate these guys . I do have to return for additional work and I have no doubt that they will take care of my issue to return for additional work and I have no doubt that they will take care of my issue More

Would give 5 stars but 1hr +20min to do an oil change is a bit much even if free. Need to be more timely in the future a bit much even if free. Need to be more timely in the future More

While my service dept interaction sucked the sales manager who sold me the vehicle saved the day. Clay was brilliant. While the service guys found every excuse in the world to not being accommodating, manager who sold me the vehicle saved the day. Clay was brilliant. While the service guys found every excuse in the world to not being accommodating, Clay took every opportunity to be accommodating. And this was to fix a door latch service recall and an oil change. Definitely not a Toyota service dept. More

No follow up for 6 months on part we ordered I brought my Explorer down to have it looked at. Vehicle was 3 months old A/C wasn't working and the lane sensor wasn't working. I was told it would b I brought my Explorer down to have it looked at. Vehicle was 3 months old A/C wasn't working and the lane sensor wasn't working. I was told it would be over a week to get the vehicle in for service, so we took it to Lakewood ford. Last week about 6 months later I received a phone call letting me know the part was in and asked if I wanted to schedule an appointment. The vehicle was already fixed at that point. Then a few days later I was called and asked if I wanted to have my F-150 brought in for the door freezing problem. Funny...about 6 months prior the female service writer that handled the other F-150 recall said they couldn't fix the door because they couldn't duplicate the problem. I told them I would accept the offer to have it fixed, but they needed to get the part in prior to me dropping my vehicle off. I am still waiting to hear if the part is in, but it has only been a week since that phone call. More

The people at Sunset Ford are attentive and courteous yet not overly aggressive. If you want excellent customer service I highly recommend Jason Jones. Jason will steer you to the Vehicle you really want and not overly aggressive. If you want excellent customer service I highly recommend Jason Jones. Jason will steer you to the Vehicle you really want and the one that fits your needs. Jason is patient, knowledgeable, and honest. If you are looking for a vehicle at any Sunset owned dealership, look up Jason 1st. More

Warranty Issue I brought my car in for a warranty issue and the dealer would not run it through as a warranty claim. They said it would not be covered even though I I brought my car in for a warranty issue and the dealer would not run it through as a warranty claim. They said it would not be covered even though I spent. A Few thousand dollars to get extra warranty coverage. The service manager was actually rude to my wife when she called to discuss the issue with them . I paid the 1400.00 bill but it left a sour taste in my mouth to do so More

30,000 mile service Our service rep was so professional and friendly. Also the service is on time every time and offered me a loaner car. And a coupon for a free carwas Our service rep was so professional and friendly. Also the service is on time every time and offered me a loaner car. And a coupon for a free carwash More

Excellent service I needed to have a recall taken care of and routine maintenance. Sunset Ford got me in and taken care of the day I called. Desiree was pleasant and pr I needed to have a recall taken care of and routine maintenance. Sunset Ford got me in and taken care of the day I called. Desiree was pleasant and professional. Great experience More