Sunset Ford

I've never had a negative experience with Sunset dealerships in the past 15 years, but this service event, I feel they went above and beyond for me. I relocated out of state, but still have all serv dealerships in the past 15 years, but this service event, I feel they went above and beyond for me. I relocated out of state, but still have all services perfomed by Sunset Ford. They fit me in for an oil change and repair to my vehicle last minute, I was late for the appointment, but they fit me in and STILL had a loaner vehicle available for me when I arrived over two hours late. The icing on the cake was the vehicle was completed in less than two hours. My experience with Sunset that day could have had a completely different outcome because I was late, but Kenny and Tim took it in stride and their team made it happen for me. I plan on using Sunset Ford for the next 15 years! More

These guys are great! Awesome customer service and very friendly. A big thanks goes to Aaron and Austin who did a great job explaining everything and financing options! I’m a lifetime customer with Sunse friendly. A big thanks goes to Aaron and Austin who did a great job explaining everything and financing options! I’m a lifetime customer with Sunset Ford. More

Great dealership was treated great and got a awesome explorer at a great price and felt good with every person there I dealt with. I will definitely recommend them and will use them for future needs. explorer at a great price and felt good with every person there I dealt with. I will definitely recommend them and will use them for future needs. More

The service is excellent, however I will be glad when you have your own pickup / return trip service again. It is so difficult to get a driver in the mid to late afternoon. I have had to impose on family or have your own pickup / return trip service again. It is so difficult to get a driver in the mid to late afternoon. I have had to impose on family or friends twice in order to get my truck picked up after a service appointment. Prior to the COVID-19, your dealership had an employee that would pickup or return within a reasonable radius. I look forward to having that back again. More

I think the communication is lacking. I had to initiate contact whenever I needed an update. And every time I tried to call, my rep was always too busy to take a call. contact whenever I needed an update. And every time I tried to call, my rep was always too busy to take a call. More

I highly recommend. They did a great job finding me the vehicle I wanted at a price that exceeded expectations. They gave a very good price and gave me a lot more than expected for my trade-in. The financi vehicle I wanted at a price that exceeded expectations. They gave a very good price and gave me a lot more than expected for my trade-in. The financing was quick and efficient. They promoted the extras, like all dealerships, but did not overdo it. More

I never received my ford pass reward points for buying a brand new F150 STX. ITS BEEN OVER A MONTH. , I was told they would show up within a couple of weeks. Online it said 30 days for purchases. We are bey brand new F150 STX. ITS BEEN OVER A MONTH. , I was told they would show up within a couple of weeks. Online it said 30 days for purchases. We are beyond that now. Not happy More

Lyle Cundy has always gone above and beyond to make purchasing a commercial truck an easy process. Lyle along with Austin Witters and Clay Young have saved me time and money with their organizational s purchasing a commercial truck an easy process. Lyle along with Austin Witters and Clay Young have saved me time and money with their organizational skills and delivering a quality product. I would highly recommend buying a commercial vehicle from this team at Sunset Ford. More

Sunset Ford in Sumner has the best customer service hands down. I will never take my car to any other dealership. Customer for LIFE!! They continually give updates. Apologize as needed and take responsibilit down. I will never take my car to any other dealership. Customer for LIFE!! They continually give updates. Apologize as needed and take responsibility for the job they are doing. So refreshing to recieve service that is effortless. More