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Sunset Ford
Sumner, WA
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 871 reviews
November 04, 2020
I think the communication is lacking. I had to initiate contact whenever I needed an update. And every time I tried to call, my rep was always too busy to take a call. contact whenever I needed an update. And every time I tried to call, my rep was always too busy to take a call. More
by ortingkm
Verified CustomerEmployees Worked With
None of the above
November 03, 2020
I highly recommend. They did a great job finding me the vehicle I wanted at a price that exceeded expectations. They gave a very good price and gave me a lot more than expected for my trade-in. The financi vehicle I wanted at a price that exceeded expectations. They gave a very good price and gave me a lot more than expected for my trade-in. The financing was quick and efficient. They promoted the extras, like all dealerships, but did not overdo it. More
by jpete001
Employees Worked With
Bryan McMillan JR
November 02, 2020
WORST buying purchase EVER! Lied about the rates, lied about the truck, lied about follow up with promising missing key. Nicole totally FXXKED up the financing and wrong information even! We have shared t about the truck, lied about follow up with promising missing key. Nicole totally FXXKED up the financing and wrong information even! We have shared this with our 1,400,000 followers! They are 80% truck owners too! More
by ERICEDRPERFORMANCE
Employees Worked With
Nicole in finance was a JOKE didnt even follow intsructions, Craig Johnson
November 02, 2020
I never received my ford pass reward points for buying a brand new F150 STX. ITS BEEN OVER A MONTH. , I was told they would show up within a couple of weeks. Online it said 30 days for purchases. We are bey brand new F150 STX. ITS BEEN OVER A MONTH. , I was told they would show up within a couple of weeks. Online it said 30 days for purchases. We are beyond that now. Not happy More
by KATHIE_BLACK2001
Employees Worked With
Tom
November 02, 2020
Lyle Cundy has always gone above and beyond to make purchasing a commercial truck an easy process. Lyle along with Austin Witters and Clay Young have saved me time and money with their organizational s purchasing a commercial truck an easy process. Lyle along with Austin Witters and Clay Young have saved me time and money with their organizational skills and delivering a quality product. I would highly recommend buying a commercial vehicle from this team at Sunset Ford. More
by RickWitters
Employees Worked With
Lyle Cundy
November 02, 2020
Sunset Ford in Sumner has the best customer service hands down. I will never take my car to any other dealership. Customer for LIFE!! They continually give updates. Apologize as needed and take responsibilit down. I will never take my car to any other dealership. Customer for LIFE!! They continually give updates. Apologize as needed and take responsibility for the job they are doing. So refreshing to recieve service that is effortless. More
by shannon.kirchberg
Employees Worked With
Tammy, Tim Fretz, Robert Rapoza
November 01, 2020
Easy process, friendly staff, listened to all our needs. Beautiful car! Financing was thorough and professional. We felt well cared for throughout the process. Thank you! Beautiful car! Financing was thorough and professional. We felt well cared for throughout the process. Thank you! More
by CGIBBS867
Employees Worked With
Caesar, Craig Johnson
November 01, 2020
They did a great job with staying to the schedule, addressing the needs of the truck and staying safe with the regulations in place. Thank you addressing the needs of the truck and staying safe with the regulations in place. Thank you More
by Shon3
Employees Worked With
Jordan in service
November 01, 2020
Sunset Service Mgr, Kenny Kincaid, does an excellent job of coordinating and prioritizing our fleet of 50+ Ford vans to keep us on the road. of coordinating and prioritizing our fleet of 50+ Ford vans to keep us on the road. More
by Prime Express LLC
Employees Worked With
Kenny Kincaid
