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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

November 10, 2020

This was one of my best car buying experiences. No hassle, no pushy sales. Joseph was awesome and professional. I will refer people here often! More

by jessica.mcclain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Brumley, Matt, David Leger, Tim Fretz, Michelle Wellner
November 08, 2020

Tires were rotated and 3 rims were scratched. We will never return to your facility. You were careless with my brand new vehicle and it took over two hours for my service . I would give 0 Stars I’d I cou More

by Lashellshank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz, Michelle Wellner
Nov 09, 2020 -

Sunset Ford responded

Hello Lashellshank, Thank you for bringing this to our attention. We would like to do everything we can to resolve this and fix any damage caused by our team. Unfortunately, I am having trouble location your client record based on the user name of this post. Could you please contact me at wecare@sunsetautofamily.com with your first name, last name & vehicle's VIN or, please contact the store directly by calling 253-321-5772 and asking for our Service Manager Michelle at the Ford Store. Thank you again, and we look forward to hearing form you

November 08, 2020

Great customer service. The front desk was very helpful and friendly. Customer service with a smile is always a plus. Thank you for taking car of my Mustang. More

by conley.d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Michelle Wellner
November 08, 2020

Amazing customer service. Love the life time warranty deal. Well be doing business with sunset Ford in the future. Did not feel pressured into buying, not like some dealers. More

by HAMRICK.ALY.ALEX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leger, Tim Fretz, Michelle Wellner
November 05, 2020

They have taken good care of us since we bought our Mustang there. Have honored the oil changes for life and been able to answer most questions related to our car. They usally can get us scheduled for More

by colleenfletcher93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Kincaid
November 05, 2020

I took the truck in for a burning electrical smell when using the heated seats, and some oil leaks. All repairs were done under warranty. They had my truck for 2.5 weeks, waiting in line for the oil leak r More

by Hondaxrguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenny
November 04, 2020

I've never had a negative experience with Sunset dealerships in the past 15 years, but this service event, I feel they went above and beyond for me. I relocated out of state, but still have all serv More

by OMWSTEFAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny, Tim Fretz
November 04, 2020

These guys are great! Awesome customer service and very friendly. A big thanks goes to Aaron and Austin who did a great job explaining everything and financing options! I’m a lifetime customer with Sunse More

by James Roberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron Zampardo, Austin Embody, Roman Mitchell, Robert Rapoza
November 04, 2020

Great dealership was treated great and got a awesome explorer at a great price and felt good with every person there I dealt with. I will definitely recommend them and will use them for future needs. More

by FISHINGFOOL44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian McMillan Jr, David Leger
November 04, 2020

The service is excellent, however I will be glad when you have your own pickup / return trip service again. It is so difficult to get a driver in the mid to late afternoon. I have had to impose on family or More

by SALSMAN.G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny in Service
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