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Sunset Ford

Sumner, WA

3.4
875 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

November 14, 2020

Very nice people! Took care of my car and helped explain everything that needed to be done. They worked me in which was very nice Thanks again. More

by TEQUILAMOMMA1800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
November 13, 2020

My appointment was at 7:30am -vehicle was not done until 5:25pm. The employees are nice, but the truck repairs took too long. I also had to call for updates a couple of times. It must have been a busy day. More

by WILSONFAMILYLOVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz, Michelle Wellner
November 12, 2020

My wife and I had looked at multiple dealerships for a truck with no luck , we called Sunset Ford and they had what we were looking for with low mileage ! Brian Jr. was who I talked to when I called Sunse More

by SALLYAMARX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leger
November 11, 2020

They did great work except they had my truck for almost two weeks. They need to hire more mechanics so they are able to keep up with business. More

by BLUIDGR75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Mayrhofer, Tim Fretz, Michelle Wellner
November 10, 2020

This was one of my best car buying experiences. No hassle, no pushy sales. Joseph was awesome and professional. I will refer people here often! More

by jessica.mcclain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Brumley, Matt, David Leger, Tim Fretz, Michelle Wellner
November 08, 2020

Great customer service. The front desk was very helpful and friendly. Customer service with a smile is always a plus. Thank you for taking car of my Mustang. More

by conley.d
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Michelle Wellner
November 08, 2020

Tires were rotated and 3 rims were scratched. We will never return to your facility. You were careless with my brand new vehicle and it took over two hours for my service . I would give 0 Stars I’d I cou More

by Lashellshank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz, Michelle Wellner
Nov 09, 2020 -

Sunset Ford responded

Hello Lashellshank, Thank you for bringing this to our attention. We would like to do everything we can to resolve this and fix any damage caused by our team. Unfortunately, I am having trouble location your client record based on the user name of this post. Could you please contact me at wecare@sunsetautofamily.com with your first name, last name & vehicle's VIN or, please contact the store directly by calling 253-321-5772 and asking for our Service Manager Michelle at the Ford Store. Thank you again, and we look forward to hearing form you

November 08, 2020

Amazing customer service. Love the life time warranty deal. Well be doing business with sunset Ford in the future. Did not feel pressured into buying, not like some dealers. More

by HAMRICK.ALY.ALEX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leger, Tim Fretz, Michelle Wellner
November 05, 2020

I took the truck in for a burning electrical smell when using the heated seats, and some oil leaks. All repairs were done under warranty. They had my truck for 2.5 weeks, waiting in line for the oil leak r More

by Hondaxrguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenny
November 05, 2020

They have taken good care of us since we bought our Mustang there. Have honored the oil changes for life and been able to answer most questions related to our car. They usally can get us scheduled for More

by colleenfletcher93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Kincaid
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