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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

November 17, 2020

All were very nice and saw that I was comfortable while they worked on my car. All went fast and they told me what they did and had car running and ready for me when done. Great service. More

by janetc991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Michelle Wellner
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November 17, 2020

Joe was amazing! Such a great experience. Going into a dealership is always intimidating and think you are just going to get attacked by vultures and get talked into something you don’t want and a loan so More

by RSATALICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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November 17, 2020

Great diagnostics and work. Everything needing to be done was done which is all I wanted. The wait on the parts comes with the territory. More

by TPDOOLEY68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
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November 15, 2020

I couldn’t have asked for a better experience buying my first car. Chris, Austin and Randy were so helpful and friendly. Loved working with them! More

by Taylorstackman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Austin, Randy
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November 14, 2020

When were we going to be contacted about being possibly exposed to COVID positive service employees? The entire service department was shut down less than 48 hours after we had been there due to a COVID ou More

by Elena1138
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz
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Nov 16, 2020 -

Sunset Ford responded

Thank you for your comments. I am sorry we fell short of your expectations and that you were inconvenienced. As you are aware, the Service Department at Sunset Ford of Sumner was temporarily closed down last week for two days out of an overabundance of caution for employee and customer safety & wellbeing. An employee was found to be in close contact with a person who tested positive with COVID-19, however this employee does not have any direct contact with customers. Nevertheless, a decision was made to temporarily close the service facility to disinfect with an antimicrobial treatment. At the same time 100% of our staff was tested for the virus. Sunset will always error on the side of caution and safety for our customers and our staff. All customers with service appointments during the 48 hour period were contacted directly through several mediums, informed of the precautionary temporary closure, and of the steps being taking for everyone’s safety. Phil Michell and The Sunset Auto Family continues to be an industry leader in the fight to prevent the spread of COVID-19. Our company policies and procedures are far more stringent than those required by the state. Again, it is for this reason all employees were tested at the store and we deep cleaned every inch of the service and parts department with a highly rated hospital grade antimicrobial disinfectant. We could not have taken the time to perform this cautionary cleaning with vehicles and employees working. If you were not contacted by anyone from the dealership, it was not for a lack of effort on our part. Customers who (for whatever reason) did not receive the notification by phone, text, email etc. and arrived for their scheduled service appointment were quickly redirected to Sunset Chevrolet and were given top priority. The inconvenience should have been minimal….at least that was our goal. If you have suggestions as to how we could have done better, please contact me directly at wecare@sunsetautofamily.com. We are always listening and trying to get better. Again, thank you for your comments and for your business. We appreciate the feedback.

November 14, 2020

Didn’t send out truck for transmission specialist when I’ve had it in now twice. Warranty work was out 2-3 weeks to install and truck is not running right. I use for work daily and can’t afford not to More

by robert.stanaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know name
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November 14, 2020

Very nice people! Took care of my car and helped explain everything that needed to be done. They worked me in which was very nice Thanks again. More

by TEQUILAMOMMA1800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
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November 13, 2020

My appointment was at 7:30am -vehicle was not done until 5:25pm. The employees are nice, but the truck repairs took too long. I also had to call for updates a couple of times. It must have been a busy day. More

by WILSONFAMILYLOVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Fretz, Michelle Wellner
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November 12, 2020

My wife and I had looked at multiple dealerships for a truck with no luck , we called Sunset Ford and they had what we were looking for with low mileage ! Brian Jr. was who I talked to when I called Sunse More

by SALLYAMARX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leger
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November 11, 2020

They did great work except they had my truck for almost two weeks. They need to hire more mechanics so they are able to keep up with business. More

by BLUIDGR75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Mayrhofer, Tim Fretz, Michelle Wellner
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