Sunset Ford

If you cant get your customers correct than how else am I to score this. Pretty poor customer service. Ive attempted to correct this twice and your staff need to proper motivation. Since when is arguing with to score this. Pretty poor customer service. Ive attempted to correct this twice and your staff need to proper motivation. Since when is arguing with the customer considered quality customer service. My name is not Patricia its Keith. There is no Patricia in our household. More

We brought this in for a warranty repair and unfortunately had to wait two months to get our truck back due to back ordered parts. We completely understood that the delay was outside of their ha unfortunately had to wait two months to get our truck back due to back ordered parts. We completely understood that the delay was outside of their hands and Tammy was exceptional at making sure we were informed the whole time. What took thus from a five star review to a three star review is the fact that while the truck was there the fires around Washington happened and when we received the truck back there was ash all over the truck, inside the truck, and under the hood. I would have thought that the truck would have at least been washed because of how damaging ash and soot can be on paint, plastics, and other rubber materials. More

We were surprised that we now have to pay for a tire rotation. Other local dealers never charged for this , it was part of our regular oil changes. rotation. Other local dealers never charged for this , it was part of our regular oil changes. More

Not much interaction due to covid 19 procedures. Talked to them on the phone to schedule and to pick up. All person to person contact seemed good. to them on the phone to schedule and to pick up. All person to person contact seemed good. More

All were very nice and saw that I was comfortable while they worked on my car. All went fast and they told me what they did and had car running and ready for me when done. Great service. they worked on my car. All went fast and they told me what they did and had car running and ready for me when done. Great service. More

Joe was amazing! Such a great experience. Going into a dealership is always intimidating and think you are just going to get attacked by vultures and get talked into something you don’t want and a loan so dealership is always intimidating and think you are just going to get attacked by vultures and get talked into something you don’t want and a loan so big you can’t eat now. But! That was not that case with Joe at Sunset Ford in Sumner. Left with my dream truck at a great price. Seamless process from start to finish. More

Great diagnostics and work. Everything needing to be done was done which is all I wanted. The wait on the parts comes with the territory. done was done which is all I wanted. The wait on the parts comes with the territory. More

I couldn’t have asked for a better experience buying my first car. Chris, Austin and Randy were so helpful and friendly. Loved working with them! first car. Chris, Austin and Randy were so helpful and friendly. Loved working with them! More

Didn’t send out truck for transmission specialist when I’ve had it in now twice. Warranty work was out 2-3 weeks to install and truck is not running right. I use for work daily and can’t afford not to I’ve had it in now twice. Warranty work was out 2-3 weeks to install and truck is not running right. I use for work daily and can’t afford not to use for that long More