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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

November 24, 2020

Dave, Craig and Barb want the extra mile to make sure i was happy with my purchase. This is the second pickup I’ve bought from sunset and I’ll be back again! More

by ERIN M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Leger, Michelle Wellner
November 23, 2020

Ordered a Transit from fleet manager Clay. Great experience! He was very easy to work with, very responsive to emails, gave us a great deal, and the vehicle arrived sooner than expected. I’ll be bri More

by K.flies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Young
November 22, 2020

Fast, easy, painless. Found us exactly what we were looking for. Got us in and out with no run around or hidden agenda.. best car buying experience More

by ALEXISSSTAYLORR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caesar
November 21, 2020

Excellent service center I had an appointment but missed it due to a medical emergency. I stopped in and explained my problem. They replaced my battery and I was able to get back to the hospital to pick More

by HOWZECARTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan N. Davis Express Service Advisor
November 19, 2020

Greeted with mask and always obtained proper distancing. Everyone was very Professional and polite. I’m very glad that Sunset takes COVID-19 very seriously More

by LOUISLUCCHESI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Michelle Wellner
November 18, 2020

My third new car from Sunset. I have always been happy with service. Sales staff was very helpful in my selection and did not pressure my decision. More

by ICANFIXIT.ML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keegan ( sales ), David Leger, Tim Fretz, Michelle Wellner
November 18, 2020

If you cant get your customers correct than how else am I to score this. Pretty poor customer service. Ive attempted to correct this twice and your staff need to proper motivation. Since when is arguing with More

by SCHMICKKA
Customer Service
Recommend Dealer
No
Employees Worked With
Dont have names but you should have the records.
November 17, 2020

We brought this in for a warranty repair and unfortunately had to wait two months to get our truck back due to back ordered parts. We completely understood that the delay was outside of their ha More

by jkitch1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
November 17, 2020

We were surprised that we now have to pay for a tire rotation. Other local dealers never charged for this , it was part of our regular oil changes. More

by suttonsix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz
November 17, 2020

Not much interaction due to covid 19 procedures. Talked to them on the phone to schedule and to pick up. All person to person contact seemed good. More

by TMMCGEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Michelle Wellner
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