Sunset Ford
Sumner, WA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Dave, Craig and Barb want the extra mile to make sure i was happy with my purchase. This is the second pickup I’ve bought from sunset and I’ll be back again! was happy with my purchase. This is the second pickup I’ve bought from sunset and I’ll be back again! More
Ordered a Transit from fleet manager Clay. Great experience! He was very easy to work with, very responsive to emails, gave us a great deal, and the vehicle arrived sooner than expected. I’ll be bri experience! He was very easy to work with, very responsive to emails, gave us a great deal, and the vehicle arrived sooner than expected. I’ll be bringing the van and my Mustang for service here from now on as well. More
Fast, easy, painless. Found us exactly what we were looking for. Got us in and out with no run around or hidden agenda.. best car buying experience looking for. Got us in and out with no run around or hidden agenda.. best car buying experience More
Excellent service center I had an appointment but missed it due to a medical emergency. I stopped in and explained my problem. They replaced my battery and I was able to get back to the hospital to pick it due to a medical emergency. I stopped in and explained my problem. They replaced my battery and I was able to get back to the hospital to pick my husband up when he was released the following day. They were great. More
Greeted with mask and always obtained proper distancing. Everyone was very Professional and polite. I’m very glad that Sunset takes COVID-19 very seriously Everyone was very Professional and polite. I’m very glad that Sunset takes COVID-19 very seriously More
My third new car from Sunset. I have always been happy with service. Sales staff was very helpful in my selection and did not pressure my decision. with service. Sales staff was very helpful in my selection and did not pressure my decision. More
If you cant get your customers correct than how else am I to score this. Pretty poor customer service. Ive attempted to correct this twice and your staff need to proper motivation. Since when is arguing with to score this. Pretty poor customer service. Ive attempted to correct this twice and your staff need to proper motivation. Since when is arguing with the customer considered quality customer service. My name is not Patricia its Keith. There is no Patricia in our household. More
We brought this in for a warranty repair and unfortunately had to wait two months to get our truck back due to back ordered parts. We completely understood that the delay was outside of their ha unfortunately had to wait two months to get our truck back due to back ordered parts. We completely understood that the delay was outside of their hands and Tammy was exceptional at making sure we were informed the whole time. What took thus from a five star review to a three star review is the fact that while the truck was there the fires around Washington happened and when we received the truck back there was ash all over the truck, inside the truck, and under the hood. I would have thought that the truck would have at least been washed because of how damaging ash and soot can be on paint, plastics, and other rubber materials. More
We were surprised that we now have to pay for a tire rotation. Other local dealers never charged for this , it was part of our regular oil changes. rotation. Other local dealers never charged for this , it was part of our regular oil changes. More
Not much interaction due to covid 19 procedures. Talked to them on the phone to schedule and to pick up. All person to person contact seemed good. to them on the phone to schedule and to pick up. All person to person contact seemed good. More