Sunset Ford

Worked a distance deal mostly via text and phone calls on a vehicle, finally agreed on a price as well as an option that was to be ordered and installed by the dealer. This was discussed and agreed on severa a vehicle, finally agreed on a price as well as an option that was to be ordered and installed by the dealer. This was discussed and agreed on several days before I was to make the 5+ hour drive to purchase the vehicle. On the day I’m driving up to buy the vehicle, 3 hours into the drive is when I get the news that they can’t keep to the original agreed upon terms of our deal, the parts department was blamed for dropping the ball, stating that the parts weren’t available for that that particular VIN and trim. (The part in question is not trim or VIN specific I later found out). They offered $200 off the price of the vehicle for the inconvenience, and after some back and forth we decided to purchase it anyway, however upset at the turn of events. The salesman I dealt with was apologetic about the situation and did his best to move things along. Finance department was great too, other than being charged $50 for a 2 day temp permit for WA state (I looked this up later, it’s nowhere close to that expensive). So the $200 off was recovered by the dealer with that fee plus the ludicrous $150 document fees they charge. I will say it’s nice that they include additional warranty coverage and lifetime oil changes with all vehicles purchased, however living over 5 hours away, I doubt I’ll ever take advantage of the free oil change. The part that was the most infuriating however was that after spending nearly $60k on a vehicle, they didn’t fill the tank up. It was slightly below half a tank. Only a full tank with a new vehicle purchase, even though this certified 2019 vehicle cost more than a good deal of new vehicles on the lot. That meant I got to enjoy making a gas stop on my way home after an 11 hour day on the road. Neat. More

Timmy Bonter is awesome...called the day to let him know what price range I was going to be in what particulars on vehicles I was looking for and the make of the vehicle . The next morning went to the deale what price range I was going to be in what particulars on vehicles I was looking for and the make of the vehicle . The next morning went to the dealership met Tommy he had done his research the night before and have the perfect vehicle for me I didn’t have to look any further it was in my price range it also had all the a. accessories . Also your sales manager Austin did a great job and worked with me to stay in my budget...definitely a positive experience!!!! Will definitely recommend Tommy Bonter to family and my friends !!!Thsnk you for such a great buy and experience!!! More

They were very helpful and honest. We liked that, Renzo was very helpful and didn’t hover. He was able to get us what we wanted was very helpful and didn’t hover. He was able to get us what we wanted More

Aron was the type of salesperson I like working with. He was there to answer our questions, gave us our space and time to look and talk, asked questions to better understand what we were looking for and wha was there to answer our questions, gave us our space and time to look and talk, asked questions to better understand what we were looking for and what was important to us, and made suggestions. He did all this without being pushy or seem like he had to make the sale. We ended up buying something completely different than what we came in looking at. If he didn’t know an answer, he wouldn’t make something up, but rather he found the correct answer. Lastly, he communicated with us well. I will definitely be recommending him specifically to those I know who are in the market for a Ford. More

Again, failure by the dealer, no communication.I Again, failure by the dealer, no communication. I understood that the truck was going to be on order, but also I worked that when the truck arrives Again, failure by the dealer, no communication. I understood that the truck was going to be on order, but also I worked that when the truck arrives, the dealer do all the extra work before I get the truck. I already made the first payment, no truck yet. Truck arrived last Friday, December 4th, and was told that I will get my truck by Tuesday, December 8th. Last communication was on Friday, December 4th and today, December 10th I still don't have the truck. What the xxxx? What else is going to happen with this Dealer? Why I keep getting screwed by the Dealer? Looking at the previous reviews, seems that I'm the one that's getting singled out. Why? With all the money I pay for my vehicles, I feel I'm getting treated like s**t. More

Great staff. Fast. Trustworthy. You need to take off the 25 word minimum here though if you want to get a completed survey I imagine. 25 word minimum here though if you want to get a completed survey I imagine. More

They were awesome! Everyone was extremely helpful especially Kegan!Kegan was extremely knowledgeable about the car we were interested in & he was so helpful. & polite especially Kegan!Kegan was extremely knowledgeable about the car we were interested in & he was so helpful. & polite More

Easiet best car buying experience I have ever had! Tom is a gem and continued to check in on me to make sure all of my needs were being met. Mike, I think that's his name gave me an amazing deal on the car! a gem and continued to check in on me to make sure all of my needs were being met. Mike, I think that's his name gave me an amazing deal on the car! The finance guy made signing fast and simple. Almost felt like royalty.. More

I highly recommend Sunset Ford. I worked with Aron Zampardo to find a new Ford Expedition. The process was smooth, informative, and overall enjoyable. The next time I am in the market for a new vehi Zampardo to find a new Ford Expedition. The process was smooth, informative, and overall enjoyable. The next time I am in the market for a new vehicle, I will be sure to call the folks at Sunset Ford. More

Sales people, finance, and other staff were very friendly and accommodating. We negotiated a deal that fit our needs and we are looking forward to a long relationship with Sunset Ford of Sumner. We are very and accommodating. We negotiated a deal that fit our needs and we are looking forward to a long relationship with Sunset Ford of Sumner. We are very pleased with our new vehicle. We would suggest more communication when circumstances change (such as covid-19 restrictions effecting service turn-around times) in order to keep us informed throughout the entire process for scheduling service. We could’ve picked up our vehicle sooner, rather than waiting 2 weeks after purchase. overall, we are very pleased. Thank you! More