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Sunset Ford
Sumner, WA
874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 874 reviews
December 01, 2021
They didn’t seem too excited to see us. But we understand the lack of staff and we got there late in the day. Truck was on time and they seemed a little more pleasant when we picked it up. the lack of staff and we got there late in the day. Truck was on time and they seemed a little more pleasant when we picked it up. More
by RTMITCH
Verified CustomerEmployees Worked With
No sure or can’t remember.
November 30, 2021
My salesman Todd was most helpful very patient and courteous as I came in not sure what I wanted he allowed me to check out different cars and fell in love with the one we bought he then made sure tha courteous as I came in not sure what I wanted he allowed me to check out different cars and fell in love with the one we bought he then made sure that I was completely taken care of throughout the whole process More
by MICHELLEFUCHS
Employees Worked With
Todd (salesman) Murray
November 30, 2021
Had a great experience.first time their.truck was serviced in a timely manner and service crew was helpful with up coming services to be done.thankyou.dennis f. serviced in a timely manner and service crew was helpful with up coming services to be done.thankyou.dennis f. More
by supermom1269
Employees Worked With
Scott.tammy
November 28, 2021
Oil change was a 1/2 quart low, still smells of burnt oil ( probably a spill ). I was under the impression that the multi point inspection would inflate all tires to proper PSI, it was not. You get what you ( probably a spill ). I was under the impression that the multi point inspection would inflate all tires to proper PSI, it was not. You get what you pay for with a free oil change I guess. More
by BEARD.ANDREWJ
Employees Worked With
Not throwing under the bus
November 26, 2021
Absolutely a great positive dealership all our questions were answered plus we ended up getting a warrantee because the vehicle that we bought had 57,000 miles on it and we ended up getting a great warrant were answered plus we ended up getting a warrantee because the vehicle that we bought had 57,000 miles on it and we ended up getting a great warranty bumper-to-bumper and the most important we ended up getting a lifetime warranty for the engine and transmission and labor More
by TILOCKARD123
Employees Worked With
Rez
November 25, 2021
The sales experience with Joey and Sunset Ford managers was by far the best experience I have ever had when dealing with vehicles. It is what happened afterward. I have had to bring my truck in 2 times b was by far the best experience I have ever had when dealing with vehicles. It is what happened afterward. I have had to bring my truck in 2 times before making my first payment. First time was because there was a hole in the coolant reservoir that was overlooked by mechanics that caused my truck to overheat within 20 minutes of me having possession of it the first time. The second time was due to poor business done by a third party auto glass company that caused permanent water damage. The sales department is the heart of the company whereas the third party vendors and the mechanics are the backbone. Having permanent water damage done to a newly purchased vehicle does not qualify for a vehicle to be “professionally” cleaned. It requires to be dried out properly, reupholstered, and as a last resort make different arrangements with the customer. Water damage doesn’t go away with professional cleaning. I am very dissatisfied with how a major issue was handled. I have now lost, at a minimum, $2000 if I want to resell the truck later on. More
by ALEXANDER.MEADE86
Employees Worked With
Joey, Ray(Sales Manager) and Justin(Sales Manager).
