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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

January 13, 2021

Aron and the team at Sunset Ford were great to work with. They are friendly, easy going, not pushy. They were patient and very accommodating while we were testing driving and made sure we made the right deci More

by SLUDWIG8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron
January 12, 2021

Great experience Thanks for everyone's helpVery Great experience Thanks for everyone's help Very friendly Very easy to work with, nice showroom I would recommend this dealership to my family More

by RJORDAN689
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bogue
January 08, 2021

This has been one of esiest vehicle purchases that we have made. We told him what we wanted. He made it happen. He even took the time to help us qualify for more rebate money. There's no reason to shop a More

by frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Young
January 08, 2021

As usual great customer service. Received a great deal from Craig Johnson, no pressure and excellent salesman. All questions answered. Thanks to all staff involved. More

by DLMASTERT2663
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Johnson
January 06, 2021

I would never recommend this dealership. They were difficult to work with, mislead me and when we finally agreed to a deal it took an unreasonably long time to close a cash deal. More

by JBELL14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several
Jan 14, 2021 -

Sunset Ford responded

Jbell14, I understand your frustrations and appreciate you sharing this feed back with us. While we try to make the buying process as quick as possible, there is a lot of paperwork involved with purchasing a vehicle. Even for customers financing with their own bank or true 'cash' buyers, the process is much more involved than paying and going. I am sorry you felt the time it took to finalize your paperwork and purchase the vehicle was unreasonable. I assure you we work as quickly as possible to move customers through the buying process. As for feelings of being mislead during your buying process, I would like to opportunity to look into this. Could you please email details to me at wecare@sunsetautofamily.com? We take pride in our transparency and customer experience. It is very important to us to identify any situations where we came up short of our standards and expectations. Thank you in advanced for your help and thank you for choosing Sunset Ford of Sumner. We appreciate your business.

January 05, 2021

Great service and price! They made the process easy and Great service and price! They made the process easy and stress free! I highly recommend Sunset Ford for anyone in the market for a new or used veh More

by TINAHGOMEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Horne
January 04, 2021

Nice to have the Chevrolet and Ford dealerships inventory to select from. Jacob Mayrhofer was knowledgeable with Chevy and Ford products. The warranty and oil change programs help with making a final decisio More

by MARKSDIVELBISS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Mayrhofer
January 04, 2021

Kim was amazing and I believe his name was Dave... also great! Kim really stole the show though it was pouring down rain and out of everyone (all men) she was the only one who braved the weather to check More

by STRKLYBUTROC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim and Dave
January 03, 2021

Worked with Craig and Joey to find a new or used 2020 Explorer. Craig was great and very knowledgeable. Best car buying experience we have had over 25 years and 7 cars. More

by tom_gibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig and Joey
January 01, 2021

Very friendly and helpful Tom was helpful and willing to show us all the perks of our new ride. Thank you Tom Horne . Great experience! More

by MICKEYSANGEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom. David. Dave
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