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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

January 23, 2021

Staff was super helpful and did a great job earning my business. Got me a great deal on my trade in that other dealers would not even come close to. More

by HOLZEA14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Keagan, Austin
January 22, 2021

I had a wonderful car buying experience. The salesman I worked with (Jake) informed me of an awesome promotion happening on their new cars, but then took me to the one I had really come to see. I completel More

by SHELLIEJMORRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
January 22, 2021

It was a no nonsense no chain pulling no dragging on and on like most sales are. Friendly and in and out. Had a small problem, they fixed it asap with no hassle. Recommend to all the people I know. We'll be More

by OKESTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick young
January 22, 2021

This dealership was very responsive. I was supposed to be with one salesman but was quickly helped by another and Caesar was very helpful. Hoping I get a call soon about my license plates. I can’t put anythi More

by Karen Hackett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caesar, Renzo
January 20, 2021

I had a great experience with Sunset Ford. The salesmen had were very knowledgeable on the vehicle I was purchasing. I am very satisfied with my purchase. More

by sgtlott05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David,Chris
January 20, 2021

Caesar took the time to listen to me rant about the shortcomings of other trucks and found the right truck for me with his first suggestion. He made my decision very easy and I give it a 10/10 and w More

by STEVE.GATHOF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caesar Pessein
January 19, 2021

Sunset seemed like they were disgusted and annoyed to work with us. They continuously told us they were losing money on the deal. No one ever congratulated us or expressed their joy for us joining the “S More

by HDIEDERICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave, Chris, Caesar, Nicole (Manager) via text with no response, and the finance guy
Jan 22, 2021 -

Sunset Ford responded

First off, congratulations on your new vehicle, and welcome to the Sunset Auto Family! We are very grateful that you chose Sunset Ford for your recent purchase. We know there are a ton of options out there, and it means a lot that you came to us. We are disappointed to hear that we came up short on one of the best parts of getting a new car. We believe in taking care of our customers for life, which is why we include offers like Warranty Protection For Life and Oil Changes For Life. I am positive that the next time you visit us, you will find the level of customer service that we push to maintain. Thank you for bringing this to our attention and please know we are here for you no matter what you need. If there is ever something we can help you with, please send us an email at wecare@sunsetautofamily.com.

January 18, 2021

I liked the salesman, he did not pressure me into buying a vehicle, he found the kind of car that I was looking for, and he was very knowledgeable. More

by MARKBAYE123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
January 17, 2021

This is the 2nd vehicle we have purchased in the last 2 years. We have been very pleased so far with everyone. The Service department has been great too! Thank you for taking good care of us! More

by DIESLDOC47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renzo
January 14, 2021

Chris was very good about preparing for my visit, making sure that the cars I was interested in were ready when I arrived. He was diligent about showing features of the car that I was unfamiliar with, makin More

by akcarver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Foss
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