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Sunset Ford
Sumner, WA
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 871 reviews
February 07, 2021
Tom helped me throughout the process and he answered all my questions. I feel really good about my purchase so great job! Looking forward to getting my paint protection installed soon. my questions. I feel really good about my purchase so great job! Looking forward to getting my paint protection installed soon. More
by scooter695
Verified CustomerEmployees Worked With
Tom
February 05, 2021
The folks here were so easy to work with. John Kim sent me pictures of the vehicle, we worked on price over the phone and my wife and I purchased it the next night. Finance was soo helpful, givin me three me pictures of the vehicle, we worked on price over the phone and my wife and I purchased it the next night. Finance was soo helpful, givin me three options, I never would've thought that during Covid this would've been so easy. More
by NLOPOTOSKY
Employees Worked With
John Kim, Matt, Reese
February 03, 2021
When I picked up my truck, John was not there and I dealt with another salesman who wasn't sure what truck I was picking up. I was supposed to get a tank of gas, but when I was almost home my gas gauge said with another salesman who wasn't sure what truck I was picking up. I was supposed to get a tank of gas, but when I was almost home my gas gauge said 30 miles to empty, so it was never filled up. More
by MARKBAYE123
Employees Worked With
John Kim
February 03, 2021
Great service and flexibility. Clay was great to deal with and look forward to work with him in the future. The delivery service is very convenient since I was a bit further out of the area. Thanks! with and look forward to work with him in the future. The delivery service is very convenient since I was a bit further out of the area. Thanks! More
by matt@tamaracklandscape.com
Employees Worked With
Clay
January 29, 2021
Excellent service in all departments. Will certainly recommend Sunset Ford to all of my family and friends. Love my new Ranger. Keep up the good work. recommend Sunset Ford to all of my family and friends. Love my new Ranger. Keep up the good work. More
by dsstrom
Employees Worked With
Tom Horne
January 27, 2021
3 cars in 6 months always perfect. Told them ahead what we were looking for out the door price what we had for trade and type of cars we needed. Didn’t try and up sell on anything just showed me what I wan we were looking for out the door price what we had for trade and type of cars we needed. Didn’t try and up sell on anything just showed me what I wanted at the price I needed. More
by JOSHUA.LONGUEIRA
Employees Worked With
Jason
January 24, 2021
The best car dealership I have ever bought a car from. Very quick and efficient. Great customer service. Thank you so much Sunset Ford!! We are so happy with our new vehicle plus the best deal and price a Very quick and efficient. Great customer service. Thank you so much Sunset Ford!! We are so happy with our new vehicle plus the best deal and price around! More
by WHITNEYLOKEN05
Employees Worked With
Chris and Caesar
January 24, 2021
Car we came to buy had soaked interior. Waited long time Car we came to buy had soaked interior. Waited long time to test for leaks and dry out. Low-balled trade-in, had to start leaving dealership before Car we came to buy had soaked interior. Waited long time to test for leaks and dry out. Low-balled trade-in, had to start leaving dealership before made fair offer. Salesman kept calling me by wrong name. My name is not "Mike". Lost 2nd key and only offered to "look for it", not replace. Finance experience was good. When getting ready to leave we noticed bad scratches had not previously seen. Salesman said could probably buff the out. Asked if detail could do it. Took car back and returned quickly saying they don't have a buffer. He did not offer to go over technology and features. Overall, not a very good experience after driving 140 miles. More
by r-boechler
Employees Worked With
Tom Horne
January 23, 2021
Tom was able to answer my questions. Tom was very knowledgeable and honest. . Credit person got me a good interest rate and extended warranty. Nice clean show room. knowledgeable and honest. . Credit person got me a good interest rate and extended warranty. Nice clean show room. More
by HANNITY
Employees Worked With
Tom Horne
