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Sunset Ford
Sumner, WA
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 871 reviews
February 19, 2021
Salesman Craig Johnson was very helpful , called me when truck came in had paper work ready very knowledgeable on all workings of the truck ,, will do business with him again truck came in had paper work ready very knowledgeable on all workings of the truck ,, will do business with him again More
by MUNSONDAVE
Verified CustomerEmployees Worked With
Craig Johnson
February 18, 2021
Everything was smooth and easy! John was great to work with. He got me out of a high APR and broken down car to a great, reliable car with no issues. Thanks guys! with. He got me out of a high APR and broken down car to a great, reliable car with no issues. Thanks guys! More
by Karina
Employees Worked With
John Kim
February 17, 2021
Great experience. No pressure. Very pleased with my new car. Chris was very knowledgeable and gave us a lot of instuction on the features. I would highly recommend sunset ford in Sumner, WA car. Chris was very knowledgeable and gave us a lot of instuction on the features. I would highly recommend sunset ford in Sumner, WA More
by marshcollins
Employees Worked With
Chris
February 13, 2021
Even though I had an appointment my salesman had no idea who I was. I had picked out a truck online and they had the wrong one ready. My salesman did not go through any of the truck’s amenities. I signed a who I was. I had picked out a truck online and they had the wrong one ready. My salesman did not go through any of the truck’s amenities. I signed a paper to NO aftermarket items and AUSTIN in finance still charged me $500 for some light and after I called him and he refused to refund the money. Sunset Ford again shows that car dealerships and car salesman are more crooked than a politician. More
by MARINELLIA
Employees Worked With
Austin, Mr. whoareyou?
February 12, 2021
Bought a truck on sale for 69,500 put 3000 down, was told one thing and got hosed. Got the info from the credit union and bill is 83,000. I will never purchase another vehicle from you. Your deception with y one thing and got hosed. Got the info from the credit union and bill is 83,000. I will never purchase another vehicle from you. Your deception with your computerized crap doesn’t work. We were very skeptical when we received no paperwork on the purchase price, I am very disappointed with sunset Ford, first and last purchase with you. Titus-will is where we’ve purchased my F-250, Mach one mustang, and several F-150 pickups for the company I work for, as the fleet manager I can tell you me and my company will never purchase a vehicle from you, you lost that opportunity. More
by MIKEMIKSHELL
Employees Worked With
Keagan
February 12, 2021
Best car buying experience I have ever had!! Arron the sales associate was so kind and not pushy!! We will be doing business with Sunset Ford from now on!! Thanks for an awesome experience!!! sales associate was so kind and not pushy!! We will be doing business with Sunset Ford from now on!! Thanks for an awesome experience!!! More
by DGSONJA
Employees Worked With
Arron
February 09, 2021
I have bought plenty of cars and truck in my life from dealers and have worked for dealers in service and in sales for many years. This is the first truck I have ever bought where the oil wasn't changed b dealers and have worked for dealers in service and in sales for many years. This is the first truck I have ever bought where the oil wasn't changed before the vehicle hit the car lot for sale. Also the first one I have seen that was not delivered with a full tank of fuel. The truck had been on the lot for 133 days, plenty of time to make sure the oil was changed. When I got the truck home the oil was dirty and a little low to my surprise. Little things like that are obvious problems with the used car department managers. I would recommend the salesman Doug Hill (great guy) but not the Sunset Ford. Also I didn't receive all the warranty documents I had signed. Not a big deal, that was corrected quickly with a phone call and an email. More
by RICH.PITTMAN
Employees Worked With
Doug Hill
February 08, 2021
Dealership was easy to work with the salesman was quick to respond to emails, it was a little strange working with somebody else once I got to the dealership but overall was a painless purchase to respond to emails, it was a little strange working with somebody else once I got to the dealership but overall was a painless purchase More
by b.pavey
Employees Worked With
Tom
February 08, 2021
Appointment made for a semi-annual check was scheduled for a xxxx OILCHANGE. I’m pissed. They wouldn’t address my concerns Again I’m not happy for a xxxx OILCHANGE. I’m pissed. They wouldn’t address my concerns Again I’m not happy More
by babysis1949
Employees Worked With
Don’t remember
