Sunset Ford

Scheduled a service appt for a relatively new car that wouldn’t start and under warranty and earliest appt was 2 weeks out. 👎🏾 Then I was able to have it towed in and got it looked at in a week instead, wouldn’t start and under warranty and earliest appt was 2 weeks out. 👎🏾 Then I was able to have it towed in and got it looked at in a week instead, still long for a car under warranty that wouldn’t start. 👎🏾 Then they claimed it was fixed, I got in my car and started it and before I could even put it in gear, there was a malfunction stated on the screen. 👎🏾 I went back in and they took it to the back. A little while later, they brought it out and “fixed” it, and before I could put it in gear, the same malfunction popped up again. 👎🏾 They again took it to the back and “fixed” it. Finally didn’t get the same message requiring reprogramming and a bad cell in the battery? Then I left and found they replaced both key fobs 👍🏾, but forgot to replace my hard keys from inside the key fobs. 👎🏾Had to go back to the dealership the next day to get those keys and then immediately got a low battery indicator in my key fob I didn’t have before. 👎🏾 It was NOT a good experience at a “premier” dealership, one of my worst, actually. Spent waaay too long at the dealership considering they called me and told me it was fixed. More

Service was great and the wait time was fantastic.The person that I worked with kept me informed of all the work they were doing to my vehicle. person that I worked with kept me informed of all the work they were doing to my vehicle. More

Staff has changed and I appreciate that. It was nice to actually be welcomed into the service department this time. It’s been a long time! actually be welcomed into the service department this time. It’s been a long time! More

This was the most efficient and professional experience I have ever encountered at a dealership. Beyond pleased. The salesman prepared me for the visit prior to me arriving so there wouldn’t be huge surprise have ever encountered at a dealership. Beyond pleased. The salesman prepared me for the visit prior to me arriving so there wouldn’t be huge surprises. He wasn’t being pushy (I have experienced pushiness at dealerships far too often) and he had a system down to make the visit as quick as possible for me. The finance guy, wish I could recall his name, was outstanding. He was totally knowledgeable and friendly. All around great experience that I would recommend to anyone. More

Friendly staff. It was the best car experience I have had. They go the extra mile for you. We were contacted by Cory and told him what we were looking for. He found us a beautiful truck we just feel i had. They go the extra mile for you. We were contacted by Cory and told him what we were looking for. He found us a beautiful truck we just feel in love with. More

We liked the relaxed low pressure atmosphere of Sunset Ford. Everything was first class and clean. Our sales agent (Thomas Horne ) was excellent in explaining the buying process and the working features o Ford. Everything was first class and clean. Our sales agent (Thomas Horne ) was excellent in explaining the buying process and the working features of our 2020 Fusion. Love the free oil changes. More

Great expierience, Joey Brumley was great to work with a was the financing guy who's name is escaping me...will definitely come back again was the financing guy who's name is escaping me...will definitely come back again More

Awesome buying experience, sales-lady Kim was very knowledgeable, with a pleasant, but no pressure style, which made us very comfortable in our buying adventure! knowledgeable, with a pleasant, but no pressure style, which made us very comfortable in our buying adventure! More

I have been happy with every aspect of this dealership. Craig and Chris have been responsive to my needs in a vehicle, have purchased 3 vehicles in the last 2 years. My experience with the service departm Craig and Chris have been responsive to my needs in a vehicle, have purchased 3 vehicles in the last 2 years. My experience with the service department has always been positive which is why I switched to this dealership to purchase my cars. Don’t feel pressured to buy all the add ons so picking up the car was a positive experience. More

It was great working with Tom. Tom has excellent customer service skills. My unpleasant experience with the other sales rep. made me rate my overall experience as GOOD, instead of EXCELLENT. service skills. My unpleasant experience with the other sales rep. made me rate my overall experience as GOOD, instead of EXCELLENT. More