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Sunset Ford

Sumner, WA

3.4
875 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

March 21, 2021

Renzo was really helpful and accommodating to me. He even came in on his day off. I would most definitely recommend sunset Ford to any one that is searching for a vehicle and ask for Renzo More

by CLAYTON_YELLOWWOLF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renzo
Mar 22, 2021 -

Sunset Ford responded

Thank you for the review! We couldn't be happier to hear that Renzo was helpful and accommodating providing the excellent service we pride ourselves on. We will certainly let him know that you appreciate his help. We are grateful for your business, and we look forward to your next visit! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

In the last two months we have had 3 transit vans. 2 of them needed batteries each taking 2 1/2 weeks. The third no response yet. More

by CHRISTOPHER.D.LILLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken kincade
Mar 22, 2021 -

Sunset Ford responded

Hello Christopher, Our service manager has told me that your third van was dropped off on Friday and should be ready to go out today. If you have any additional questions or issues, please contact us at wecare@sunsetautofamily.com.

March 20, 2021

I will say the service department has stepped up their game over the years. This visit felt so seamless and easy. I was treated very kindly. This time my vehicle was brought to me rather in the past I had More

by CHERNEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Mar 21, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your service experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

Charged more than what was quoted and service took much longer than expected. Will no longer be taking our vehicle back for service. Everytime I call in I am talked down to and the service department emplo More

by alldd2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hummel
Mar 23, 2021 -

Sunset Ford responded

Greetings, We're sorry to hear you had a disappointing customer service experience, your business and the business of all Sunset Auto Family members are important to us. Unfortunately, none of the information in this post can help us identify you as an existing Sunset Auto Family customer. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number so that we can follow-up with you?

March 20, 2021

I thought I had the price all set and loan rate on the phone. Then wen I drove up 3 hour trip it changed. Don’t believe them when they say lifetime power Warranty, 5000.00 addition to the price and loan r More

by SHORNER302
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 23, 2021 -

Sunset Ford responded

We're sorry that you were left dissatisfied by your buying experience with Sunset Ford. Unfortunately, none of the information in this post can help us identify you as an existing Sunset Auto Family customer. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number so that we can look into this more thoroughly?

March 20, 2021

It was amazing the staff where happy to help with anything. And helped with pricing and there stock of automobiles where great. Me and my dad where in and out in no time and I was able to drive a More

by POKEMONTWENTYFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Justin, Austin
Mar 21, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

Always great service, fast friendly and very communicative and efficient. I was able to get my car in in a timely fashion and was out pretty quickly More

by KIMBERLEIGHV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Hien
Mar 21, 2021 -

Sunset Ford responded

Thank you, Kimberly Leigh, for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

Clear and concise communication throughout process of warranty replacement. Was happy with the service, as usual. I'm glad I had the extended warranty for this particular service. More

by Ryan Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Kincaid
Mar 21, 2021 -

Sunset Ford responded

Thank you, Ryan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 19, 2021

New 80 thousand dollar truck mirror fell out and scratched door, trucking in sunroof broke had to pay 800 dollars to fix, now have bad seal roof and door, want 2700 hundred to fix. Nothing covered w More

by LAYVILLERANCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
Mar 22, 2021 -

Sunset Ford responded

Greetings, We're sorry to hear about your warranty not covering water leaks, there are few automotive issues less irritating than paying into a warranty that won't help you when you need it. If you ever did consider buying another truck, Sunset Auto Family would love to help you from the start this time, making sure you have solid coverage and peace of mind from the very beginning of ownership. If you have any other questions or issues, feel free to contact us at wecare@sunsetautofamily.com.

March 18, 2021

Very pleased with the initial outreach for my service call and the subsequent follow up. Once at the dealer for the service call, I was very pleased with how smoothly things went. More

by STEELCHICK68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 18, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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