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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

March 25, 2021

Engine light repair. All went great - loaner car was available - repair was completed the next day as planned - Car picked up as planned. Staff getting friendlier, and no so impatient. More

by MIKERASMUSSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t have with me
Mar 26, 2021 -

Sunset Ford responded

Mike, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

Renzo was great. Didn't put pressure on me and worked great with me. Austin was also an awesome dude. Made signing my papers and everything else go super smooth and painless. Everyone was super friendly More

by JACOBHEGGESTAD321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renzo, Austin
Mar 25, 2021 -

Sunset Ford responded

Hello Jacob, Thank you for taking the time to submit a review. We are so glad our team could assist you with your truck. We truly appreciate your business. We apologize, however, for the unusually long wait for your truck's detailing. If you would like to further discuss your concerns, feel free to contact me at your convenience. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

They are top notch. The only disappointment is 3% fee for using a credit card. Some cost are so high people use their credit card as a backup. For the dealer to request 3% when square only charges 1% is high More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 25, 2021 -

Sunset Ford responded

Thank you, Tim, for taking the time to submit a review. We take pride in good customer service and happy our team was such a big help however regret that you were disappointed with the 3% credit card fee. If you would like to further discuss your concerns, feel free to contact us at your convenience. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

The sales staff was great Price could have come a little bit down a bit but otherwise the salesman was excellent. My trouble was with the financing guy. Asked him three times to go through BECU and he went More

by CONNER_LUCAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think his name was Craig
Mar 24, 2021 -

Sunset Ford responded

Thank you, Conner, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. We are sorry to hear that your visit with our Finance Director did not go well, however, we are happy to hear that you like your new vehicle. All of us at Sunset Ford are glad to have you as a customer. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Kind, efficient, thorough, respectful. Never have to worry about being swindled into purchasing things I don't need. Absolutely love everything about this dealership and the people that work there. More

by ASHLEYAW15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 21, 2021 -

Sunset Ford responded

Thank you, Ashley, for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Sunset Ford and our salesperson, Aron, were able to get us into the exact car I wanted! It’s a great team they have there. More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron Z.
Mar 21, 2021 -

Sunset Ford responded

Amy, we are very happy to have provided you with such a positive experience! We are so happy to hear that Aron was able to assist you in the purchase of your new vehicle. We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Renzo was really helpful and accommodating to me. He even came in on his day off. I would most definitely recommend sunset Ford to any one that is searching for a vehicle and ask for Renzo More

by CLAYTON_YELLOWWOLF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renzo
Mar 22, 2021 -

Sunset Ford responded

Thank you for the review! We couldn't be happier to hear that Renzo was helpful and accommodating providing the excellent service we pride ourselves on. We will certainly let him know that you appreciate his help. We are grateful for your business, and we look forward to your next visit! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 20, 2021

Charged more than what was quoted and service took much longer than expected. Will no longer be taking our vehicle back for service. Everytime I call in I am talked down to and the service department emplo More

by alldd2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hummel
Mar 23, 2021 -

Sunset Ford responded

Greetings, We're sorry to hear you had a disappointing customer service experience, your business and the business of all Sunset Auto Family members are important to us. Unfortunately, none of the information in this post can help us identify you as an existing Sunset Auto Family customer. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number so that we can follow-up with you?

March 20, 2021

I thought I had the price all set and loan rate on the phone. Then wen I drove up 3 hour trip it changed. Don’t believe them when they say lifetime power Warranty, 5000.00 addition to the price and loan r More

by SHORNER302
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 23, 2021 -

Sunset Ford responded

We're sorry that you were left dissatisfied by your buying experience with Sunset Ford. Unfortunately, none of the information in this post can help us identify you as an existing Sunset Auto Family customer. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number so that we can look into this more thoroughly?

March 20, 2021

It was amazing the staff where happy to help with anything. And helped with pricing and there stock of automobiles where great. Me and my dad where in and out in no time and I was able to drive a More

by POKEMONTWENTYFIVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig, Justin, Austin
Mar 21, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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