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Sunset Ford

Sumner, WA

3.4
875 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

March 25, 2021

Joey. Made the purchase of my Bronco Sport easy and stress free....Reese ( not sure of last name) did a great job explaining all the finane paperwork More

by DMCCORMICK22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Brumley, Reese
Mar 26, 2021 -

Sunset Ford responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Bronco! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 25, 2021

I am so happy with Sunset service. We have done business with this dealership for many years. Thank you Sunset Ford for the excellent customer service!! More

by beckybudd18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All employees
Mar 26, 2021 -

Sunset Ford responded

Thank you, Becky, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy, and we are happy that we met your expectations. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 25, 2021

Had my oil change done recently. Tammy was a pleasure to work with. Would highly recommend the dealer to any one who is looking. Thanks again. More

by JOEYBRUMLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Mar 26, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 25, 2021

Scheduled a oil change and brake inspection online. Got there and lady to me the brake inspection would be $65. I asked if they were part of the routine inspection and she said not the one I scheduled. So More

by swoosh8672
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remeber
Mar 25, 2021 -

Sunset Ford responded

We're sorry that you were left dissatisfied by your service experience with Sunset Ford. Unfortunately, none of the information in this post can help us identify you as an existing Sunset Auto Family customer. Could you please e-mail wecare@sunsetautofamily.com with your VIN or phone number so that we can look into this more thoroughly?

March 25, 2021

Engine light repair. All went great - loaner car was available - repair was completed the next day as planned - Car picked up as planned. Staff getting friendlier, and no so impatient. More

by MIKERASMUSSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t have with me
Mar 26, 2021 -

Sunset Ford responded

Mike, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

The sales staff was great Price could have come a little bit down a bit but otherwise the salesman was excellent. My trouble was with the financing guy. Asked him three times to go through BECU and he went More

by CONNER_LUCAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think his name was Craig
Mar 24, 2021 -

Sunset Ford responded

Thank you, Conner, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. We are sorry to hear that your visit with our Finance Director did not go well, however, we are happy to hear that you like your new vehicle. All of us at Sunset Ford are glad to have you as a customer. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

Renzo was great. Didn't put pressure on me and worked great with me. Austin was also an awesome dude. Made signing my papers and everything else go super smooth and painless. Everyone was super friendly More

by JACOBHEGGESTAD321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renzo, Austin
Mar 25, 2021 -

Sunset Ford responded

Hello Jacob, Thank you for taking the time to submit a review. We are so glad our team could assist you with your truck. We truly appreciate your business. We apologize, however, for the unusually long wait for your truck's detailing. If you would like to further discuss your concerns, feel free to contact me at your convenience. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 24, 2021

They are top notch. The only disappointment is 3% fee for using a credit card. Some cost are so high people use their credit card as a backup. For the dealer to request 3% when square only charges 1% is high More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 25, 2021 -

Sunset Ford responded

Thank you, Tim, for taking the time to submit a review. We take pride in good customer service and happy our team was such a big help however regret that you were disappointed with the 3% credit card fee. If you would like to further discuss your concerns, feel free to contact us at your convenience. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Kind, efficient, thorough, respectful. Never have to worry about being swindled into purchasing things I don't need. Absolutely love everything about this dealership and the people that work there. More

by ASHLEYAW15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 21, 2021 -

Sunset Ford responded

Thank you, Ashley, for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 21, 2021

Sunset Ford and our salesperson, Aron, were able to get us into the exact car I wanted! It’s a great team they have there. More

by Amy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron Z.
Mar 21, 2021 -

Sunset Ford responded

Amy, we are very happy to have provided you with such a positive experience! We are so happy to hear that Aron was able to assist you in the purchase of your new vehicle. We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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