Sunset Ford

Never found out what was wrong with my vehicle They did tell me it would be $834 dollars to hopefully find out. I just came picked the vehicle up so I didn’t have to leave it there over the weekend. I dr tell me it would be $834 dollars to hopefully find out. I just came picked the vehicle up so I didn’t have to leave it there over the weekend. I dropped the vehicle off Thursday night, but the dealership was not able to get to get to it even though my appointment was at 0730 on Friday. The service department had a difficult time trying to explain why they couldn’t find out what was wrong. After some questions, they seemed to get very irritated and short with me. I will just take the vehicle somewhere else. Thank you for your time More

Great service and a lot quicker this last time, except I forgot to pick up up car wash certificate. Can you mail it to me? forgot to pick up up car wash certificate. Can you mail it to me? More

The associate that helped us was Super friendly, knowledgeable and provided us with quick service. I would definitely recommend sunset Ford to others looking for a vehicle. knowledgeable and provided us with quick service. I would definitely recommend sunset Ford to others looking for a vehicle. More

Folks are awesome. The entire service and sales staff rock!! Everyone is top notch and professional especially Craig and Justin on the sales floor. I appreciate competent staff and you have some of th rock!! Everyone is top notch and professional especially Craig and Justin on the sales floor. I appreciate competent staff and you have some of the best More

No pressure first time new vehicle purchase. I will be recommending Sunset's friendly and knowledgeable staff to friends and family. I couldn't be happier with the experience. recommending Sunset's friendly and knowledgeable staff to friends and family. I couldn't be happier with the experience. More

Great customer service. I didn't have to wait long and I didn't get charged for things not needed. Clean and comfortable waiting area. didn't get charged for things not needed. Clean and comfortable waiting area. More

Complete lack of apathy, spent $2,800 friend dropped me off to pick up car and it wasn’t fixed right. Apparently as big Sunset is they don’t have loaners, no offer to help me in anyway to get back home. Ne off to pick up car and it wasn’t fixed right. Apparently as big Sunset is they don’t have loaners, no offer to help me in anyway to get back home. Next day after they tightened the lose rattling that was VERY obvious I ironically followed a Kia loaner car to Sunset. The Kia dealer has loaners but not Sunset Ford. Customers are a annoying to the service employees and Scott had the apathy of Eeyore from Winnie the Pooh. More

Sunset Ford in Sumner provided excellent service with competitive prices. The sale department was extremely helpful and went the extra mile to make the deal happen. competitive prices. The sale department was extremely helpful and went the extra mile to make the deal happen. More

I really appreciate the fast, efficient service for the oil change. I also needed a navigation update, for which I received verbal guidance to “go to the Ford website” and do it myself. I did go to the web oil change. I also needed a navigation update, for which I received verbal guidance to “go to the Ford website” and do it myself. I did go to the website, it wasn’t anything the service team couldn’t have done, using the cars vin # & modem #. There was no reason at all the service team couldn’t have helped me through that process. The opportunity for exemplary customer service was missed, intentionally...unfortunate. More

Professional and listened to what I needed to be looked at. Originally was quoted 150 for battery which wasn't needed which I appreciated Thank you at. Originally was quoted 150 for battery which wasn't needed which I appreciated Thank you More