Sunset Ford

I took my newly purchased 2013 Taurus in to have a new key FOB made and had asked the advisor if the remote start was going to work and he said “Yes, as long as the vehicle is equipped with it.” I got the key FOB made and had asked the advisor if the remote start was going to work and he said “Yes, as long as the vehicle is equipped with it.” I got the key back and remote start does not work. I called reporting the issue and he again said the same thing. “If the vehicle is equipped with it, it should work.” He went through the possibilities of why it’s not working and nothing matched so he put me on hold and came back saying “Your vehicle IS equipped with remote start.” (If he could look that up now, why didn’t he do it before he serviced my vehicle when I originally asked him about it?) He then said “It’s not the key, it’s the car. You’d need to bring it in to have it diagnosed.” So I spoke to the service manager and she said the same thing, but had no reason why this wasn’t acknowledged in my invoice. So instead I called Korum Ford in Puyallup and the advisor there told me that they should’ve tested the key before finishing the service. Testing ‘Lock’ ‘Unlock’ ’Panic’ and ‘Remote Start’. (That is what I paid for after all.) “If they tested it and it failed they either would’ve contacted you to discuss diagnosing the problem or at least let you know what was going on when they completed the service. Since they didn’t, you need to go further up the chain if the service manager isn’t helping.” So the advisor gave me the customer service number. Who then directed me to the General Manager of Sunset Ford. I presented this problem to him 2 weeks ago and he said he’d look into it and get back to me. It’s been 2 weeks and I still don’t have a word. I will never be working with Sunset again, even if this does get resolved. More

Chris was an excellent salesman that took extreme care with me as a customer. He deserves praise. He is what every dealership needs to be successful. with me as a customer. He deserves praise. He is what every dealership needs to be successful. More

I'm happy with the service and final outcome of the work provided on my vehicle. I will continue to bring my vehicle there for maintenance and look forward to the day I purchase a new vehicle from them! provided on my vehicle. I will continue to bring my vehicle there for maintenance and look forward to the day I purchase a new vehicle from them! More

I love the lifetime oil changes! I think it’s awesome that the dealership is always proactive with scheduling my services and they communicate very well with their customers! that the dealership is always proactive with scheduling my services and they communicate very well with their customers! More

My experience was the best buying experience I have had in a lifetime of buying vehicles. Tom Horn was very helpful without being pushy. Also, the sales manager and finance person were helpful and easy to in a lifetime of buying vehicles. Tom Horn was very helpful without being pushy. Also, the sales manager and finance person were helpful and easy to deal with. More

Great experience with no pressure. Would highly recommend. They had an answer for every question and concern I had. Had a recall that was handled immediately. recommend. They had an answer for every question and concern I had. Had a recall that was handled immediately. More

Efficient, helpful made buying experience wonderful... thanks to Joey and rest of the team including Phillip the owner and the finance department helpfulness and rally for best rates thanks to Joey and rest of the team including Phillip the owner and the finance department helpfulness and rally for best rates More

We have been looking at purchasing a new truck for some time. When we couldn’t find what we are looking for we opted to custom order a new truck. Clay kept us up to date with the progress. Overall very time. When we couldn’t find what we are looking for we opted to custom order a new truck. Clay kept us up to date with the progress. Overall very satisfied with the process. More

Friendly service and good follow up. They made the car buying experience enjoyable and stress free. I got a great deal on a truck that I’m very happy with. buying experience enjoyable and stress free. I got a great deal on a truck that I’m very happy with. More

My extended family has bought several vehicles over 9 years. We all keep coming back for vehicle purchases and service. I like the low pressure family atmosphere. years. We all keep coming back for vehicle purchases and service. I like the low pressure family atmosphere. More