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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

March 31, 2021

My experience was the best buying experience I have had in a lifetime of buying vehicles. Tom Horn was very helpful without being pushy. Also, the sales manager and finance person were helpful and easy to More

by COOTSFAMILY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Horn
Apr 01, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback for Tom and the team! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 31, 2021

Great experience with no pressure. Would highly recommend. They had an answer for every question and concern I had. Had a recall that was handled immediately. More

by ENUMCLAWEXCAVATING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Foss
Apr 01, 2021 -

Sunset Ford responded

Thank you for your review. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your business. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 31, 2021

Efficient, helpful made buying experience wonderful... thanks to Joey and rest of the team including Phillip the owner and the finance department helpfulness and rally for best rates More

by Jeannie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Apr 01, 2021 -

Sunset Ford responded

We are very happy Joey, Phillip and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 29, 2021

We have been looking at purchasing a new truck for some time. When we couldn’t find what we are looking for we opted to custom order a new truck. Clay kept us up to date with the progress. Overall very More

by KEVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay
Mar 29, 2021 -

Sunset Ford responded

Thank you for sharing your experience with us, Kevin! We're happy to hear it went well with Clay here at Sunset Ford. We hope you enjoy your new truck. We truly appreciate your five-star feedback! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 29, 2021

Friendly service and good follow up. They made the car buying experience enjoyable and stress free. I got a great deal on a truck that I’m very happy with. More

by WMAYFIELD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Marin
Mar 29, 2021 -

Sunset Ford responded

Congratulations on your new purchase! Thank you for your business and this great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 29, 2021

My extended family has bought several vehicles over 9 years. We all keep coming back for vehicle purchases and service. I like the low pressure family atmosphere. More

by ekotulan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aron I sales
Mar 29, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership. Congratulations on your new vehicle. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 28, 2021

Never found out what was wrong with my vehicle They did tell me it would be $834 dollars to hopefully find out. I just came picked the vehicle up so I didn’t have to leave it there over the weekend. I dr More

by Simnsjd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mellisa
Mar 30, 2021 -

Sunset Ford responded

We're sorry that you had a disappointing experience with our service department -- unfortunately, we are unable to match any of the information in this post with an existing customer profile in our system. Could you please e-mail your phone number or VIN number to wecare@sunsetautofamily.com so that we can work on resolving this issue for you? Thank you very much for your time.

March 28, 2021

Great service and a lot quicker this last time, except I forgot to pick up up car wash certificate. Can you mail it to me? More

by JUTTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Mar 29, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service department met your expectations. Please reach out directly with your contact information and we will be happy to help with your car wash certificate. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 28, 2021

The associate that helped us was Super friendly, knowledgeable and provided us with quick service. I would definitely recommend sunset Ford to others looking for a vehicle. More

by Erin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Mar 29, 2021 -

Sunset Ford responded

Thank you Erin, for your feedback on your recent visit to Sunset Ford. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

March 28, 2021

Folks are awesome. The entire service and sales staff rock!! Everyone is top notch and professional especially Craig and Justin on the sales floor. I appreciate competent staff and you have some of th More

by RICHBRATLEE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff, and Craig and Justin
Mar 29, 2021 -

Sunset Ford responded

Thank you, Rich! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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