Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

Directions

By Type

Showing 871 reviews

December 03, 2021

Always helpful and flexible with our schedule, great coordination while the work was being done, no surprises, great integrity!! More

by smillar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy!!
Report | Print
December 03, 2021

I had my tires rotated and they failed to make sure the tires were at the correct pressure. Also I was told my appointment would be one hour and it was over an hour and a half. More

by JHERCHOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
December 02, 2021

I was told I would get certain things fixed and didn't. Scratch on my windshield and drivers side window will not go fully up do to weather guard. Then I was told I would receive a call back to schedule th More

by ADRIANJRMENDIOLA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John kim
Report | Print
December 02, 2021

Service work is thorough and complete. Service Rep, Austin is very helpful and answered all our questions. More

by Telly Doak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin worked with us!
Report | Print
Dec 02, 2021 -

Sunset Ford responded

Telly, We appreciate your business, Austin and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Dec 03, 2021 -

Telly Doak responded

Will definitely recommend Sunset Ford and your service department to our friends!

December 02, 2021

Worked hard to get me what I was looking for. Very happy with the service. More

by SLORD9680
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake, Chris
Report | Print
Dec 02, 2021 -

Sunset Ford responded

We are very happy to hear Jake and Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

December 01, 2021

Everyone was very helpful especially John Kim who was the salesman for my particular car. More

by FCTZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with John, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

December 01, 2021

Sunset Ford is fast, knowledgeable and reliable. I would not take my vehicle anywhere else. More

by CHRISTINEJAMES049
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember.
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

December 01, 2021

They didn’t seem too excited to see us. But we understand the lack of staff and we got there late in the day. Truck was on time and they seemed a little more pleasant when we picked it up. More

by RTMITCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No sure or can’t remember.
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

December 01, 2021

This visit was for warranty work. Done ahead of time and great service. Efficient and respectful. More

by DANPASS337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Desk Team
Report | Print
Dec 02, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your efficient and respectful experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

November 30, 2021

My salesman Todd was most helpful very patient and courteous as I came in not sure what I wanted he allowed me to check out different cars and fell in love with the one we bought he then made sure tha More

by MICHELLEFUCHS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd (salesman) Murray
Report | Print
Dec 01, 2021 -

Sunset Ford responded

Michelle, thank you so much for the 5 star review! It is great to hear that Todd was so helpful. Congratulations on your new purchase. Please let us know if we can be of any more assistance! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

1
...
5
6
7
...
88