Sunset Ford

Need to track when work on vehicle is finished better. Work was done but didn't call to inform. However, I understand this was a special case as it was work promised. Work was done but didn't call to inform. However, I understand this was a special case as it was work promised. More

Had $2800. Worth of service and still have a small coolent leak.... need to bring it back in 🙁 service said it was repaired but must have missed something coolent leak.... need to bring it back in 🙁 service said it was repaired but must have missed something More

Aron was my salesman. Very easy to work with, he made the buying experience very pleasurable. He took the time to explain the vehicle functions and answers questions. I will recommend him to friends lookin buying experience very pleasurable. He took the time to explain the vehicle functions and answers questions. I will recommend him to friends looking to purchase a vehicle. More

I had a pleasant buying experience for a 2018 F-150. I worked with a non-pressure salesman who readily answered on-line questions prior to my dealership visit. That made it so I would make a 50 mile driv worked with a non-pressure salesman who readily answered on-line questions prior to my dealership visit. That made it so I would make a 50 mile drive to see the truck in person and decide to purchase. I would consider purchasing from Sunset Ford in the future. More

Salesman and sales manager were great! The Finance and Service departments are in need of significant improvement. No communication from either of those departments following the transaction had to call Service departments are in need of significant improvement. No communication from either of those departments following the transaction had to call them to get any follow-up. Brand new 80k truck had a power folding mirror that didn’t work. The issue was called out during the test drive. Service had the vehicle twice now for 48 hour durations each time. Truck was returned and the issue still has not been solved. I was told service would follow-up when the heard back from Ford. Going on a week now and haven’t heard back. To be honest, service acts like they don’t even want your business. Once the mirror issue is resolved I will very likely find another dealer for future service needs. Should also mention, this wasn’t just me. I was there long enough and on a couple of occasions and watched how one of the service managers communicated with other customers. Well, at least I know it wasn’t just me. Definitely and opportunity for improvement. More

Fast, convenient service. What happened to complimentary car washes? That was a nice perk...just helped to soften the shock of the bill at times. car washes? That was a nice perk...just helped to soften the shock of the bill at times. More

Would not buy a vehicle anywhere else, great staff easy to work with, and having warranty for life along with oil changes for life can’t beat it to work with, and having warranty for life along with oil changes for life can’t beat it More

Had a good experience. Confusion on date and time of appointment. Able to work with me when I showed up and had it finished the same morning appointment. Able to work with me when I showed up and had it finished the same morning More

]The folks down there at Sunset Ford did a great job! Renzo worked hard to find the truck I was looking for, at the price I wanted! Renzo worked hard to find the truck I was looking for, at the price I wanted! More