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Sunset Ford

Sumner, WA

3.4
875 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 875 reviews

May 05, 2021

I do not care for any car buying experience however Craig and the rest of the crew made my experience very pleasant. Thank you Craig and the gang More

by KELLYCME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig from Sumner Chevy used car place
May 06, 2021 -

Sunset Ford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn you enjoyed working with Craig and the team, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

I had a very pleasant experience with the service department. They were installing the flashing brake light for me. It was very quick. Very friendly. More

by VICTORAM136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal
May 04, 2021 -

Sunset Ford responded

Thank you for taking the time, Victor, to share your feedback with us. We work hard to make sure our guests have an exceptional experience and it's great to know that the service was performed quickly and our staff was friendly. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

We were dealing with an insurance issue about a stolen catalytic converter. Crystal was very patient, helpful and understanding. We hadn’t dealt with an insurance claim in 60 years. She showed us the way More

by j.d.hickam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal Hiehn
May 05, 2021 -

Sunset Ford responded

Thank you, it's great to hear that Crystal was so helpful to you while assisting you with your insurance issue. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to serving you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 04, 2021

We showed our interest in a new Ford Explorer ST and gave our salesman Craig, an example of one at another dealership with everything we wanted. Craig called us a couple hours later and said he had the one w More

by MINNIEFRETZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig and Austin
May 05, 2021 -

Sunset Ford responded

Thank you for this wonderful feedback, we are very happy to hear that Craig provided you with such a positive experience! We sincerely value your business and hope you'll enjoy your new Ford Explorer. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 02, 2021

Customer service and communication was nonexistent. Sunset Ford wasted my time and money. Huge let down for a first time car buyer. They also consistently tried to sell me vehicles I did not want and c More

by CSKYECOOPER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, Brian, Renzo
May 03, 2021 -

Sunset Ford responded

Greetings, First of all, we'd like to apologize that your first time buying a car came with so many setbacks. Manufacturer recalls can turn otherwise smooth and painless purchases into a slog, and, unfortunately, that is what happened here. That said, if you had any additional questions or concerns about your experience, we'd love to hear them at wecare@sunsetautofamily.com. All of our customers' feedback is important to our continued growth.

May 02, 2021

It was a great experience and I left there satisfied they salesman and finance department were wonderful and I would recommend sunset Ford to anyone More

by JASONDLENAHAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renzo
May 02, 2021 -

Sunset Ford responded

Hi Jason, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 02, 2021

Don was great we spent 6 hours there and It only felt like 2 hours everyone is friendly and professional. They answered all my questions confidently. It was very easy to buy a vehicle here and will be co More

by Lynchster83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny
May 03, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear your questions were answered confidently and the time passed quickly because everyone was so friendly and professional. It was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 02, 2021

I was impressed with the hospitality, courtesy, friendship, and professionalism experienced and the assistance I received in selection of a newer vehicle. Thank you all. More

by J.KISSINGER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember.
May 02, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience and you found us to be friendly and professional. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 02, 2021

Came to see the new bronco. Test drove it and ordered one on the same day. It was built and shipped in a couple of months. Went very well More

by Jr40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
May 02, 2021 -

Sunset Ford responded

Thank you so much for choosing Sunset Ford! Congratulations on your new Bronco! Please let us know if we can be of any more assistance! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 01, 2021

It’s was easy and fast process, everyone was friendly and professional. The reminders were great. Will definitely come back again for service. Thank you More

by marta303K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 02, 2021 -

Sunset Ford responded

Thank you, Marta, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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