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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

May 19, 2021

Got my oil changed but when he put my skid plate back on he strip out one of my bolt and nut on it , said he'd have the service manager call me have not heard anything from him! I just put the skid plates More

by ellissw370
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know
May 21, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on the information in your post. Could you please e-mail your VIN or phone number to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

May 18, 2021

Everything was done as expected within the allotted time. Couldnt be happier with the truck and services. Keep up the good work!! 25 word minimum on the review needs to be changed to less More

by The josh kelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk
May 19, 2021 -

Sunset Ford responded

Josh, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

May 18, 2021

😅 I always get nervous buying a vehicle because of the difficulty of the times. But it felt a little easier at your place people were very friendly. Thanks. Smiles 😃. More

by ARNDTGABRIELE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey and Mott
May 18, 2021 -

Sunset Ford responded

Thank you so much, Gabriele, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 17, 2021

I had my first service with them in replacing the Key FOB and remote start function on my 2013 Ford Taurus. There was an issue with the new key after I picked up the car and I contacted the dealership to req More

by Reymond R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ledger and Scott Hummel
May 18, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Reymond, and for taking the time to leave us this wonderful feedback. We're thrilled to hear that our service team was so helpful to you! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 16, 2021

The salesman Aaron was very job knowledgeable professional and polite at all times will recommend sunset ford to family and friends for a friendly environment. More

by DOMBRANCAN3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
May 17, 2021 -

Sunset Ford responded

Thank you so much for your kind words for Aaron, and for taking the time to leave us this wonderful feedback. We hope you'll enjoy your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 16, 2021

They got my truck in at a reasonable time and they took care of the problems and it is running in tip top shape thank you More

by thomaswheeler_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
May 17, 2021 -

Sunset Ford responded

Thank you, Thomas, it's great to hear that we were able to help you out in a timely manner. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to seeing you again! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 15, 2021

The overall experience was fine until it went horribly south. Sunset Ford’s inspection showed on my vehicle all the brake pads were at 6 mm. Turns out they were wrong and it actually needs brakes. When I More

by Steven F
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cesar
May 19, 2021 -

Sunset Ford responded

Greetings, We're sorry to hear that your owning experience got off to a bad start -- we have high standards for customer satisfaction and want to resolve this issue for you as quickly as possible. We are uncertain what member of our team told you that we could not help you, but we assure you that is not the case. If you would like to bring your vehicle back into Sunset Ford, our General Manager would love to set up a time to look at it with you and cover the first hour of diagnostics.

May 15, 2021

I had a great experience. Everyone was helpful and courteous. I would recommend sunset ford to all my friends and family. Thank you for fixing my air bag. More

by tranholt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Y Takayesu
May 17, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

May 15, 2021

Would of been 5 but with no ability to check my front & rear differentials and transfer case when getting a service I question the thinking behind that. I worked dealerships in the past and that has alway More

by kupuna1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron
May 14, 2021

I really enjoy the process of buying vehicles from these guys. I goes very smooth and there's no surprises. They are helpful and are straight forward. More

by frank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Young
May 15, 2021 -

Sunset Ford responded

Frank, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new vehicle and thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection For Life and Oil Changes for Life!

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