Sunset Ford

John Kim at sunset remembered me from test driving a bronco and called me when a previous order fell through. He was great to work with and kept me posted as my bronco build progressed. I will definitel bronco and called me when a previous order fell through. He was great to work with and kept me posted as my bronco build progressed. I will definitely recommend him and Sunset to friends and family. I liked the straight forward professional demeanor of John and the other folks I dealt with. More

Really bad is the second time we had a recall and they not able to provide a vehicle over a month waiting end up charging us for a recall, because they had to charge the battery after we told them the veh not able to provide a vehicle over a month waiting end up charging us for a recall, because they had to charge the battery after we told them the vehicle was parked over a month end up paying almost 200 dollars. Not happy with the customer service provide by Rachel at Sunset Ford in Sumner. No happy at all More

Had an appointment with Scott on a monday, so I went into service department to check in. He was scrambling around with papers at the desk and didn’t greet or even look up at me for about 10 minutes. He told service department to check in. He was scrambling around with papers at the desk and didn’t greet or even look up at me for about 10 minutes. He told me to grab my car so I did. Then I sat there for another 25 minutes STILL waiting to get checked in, being ignored by everyone there who could’ve easily said “we’ll be with you in a moment.” When I finally did and Scott was going through my warranty papers he said “I doubt your warranty will cover it” and I asked why and he said “your names not on the paper” and I explained that my dad was my co-signer but my name is on the car and he rolled his eyes and just sighed “okay.” After I got all checked-in I asked how long they’d have my car and they didn’t give me any answer. The next day came around and I didn’t receive a call at all to see what was going on with my car. Finally on the third day I called and they said it’d be done by the afternoon. Luckily I had a ride for the days I didn’t have a car otherwise I’d be upset that I didn’t get offered a rental. More

Not very happy with the experience I had. My husband and I had our financing all in place when we showed up to sign the papers for our new truck. We were originally told it would take about 1.5 hours so I l I had our financing all in place when we showed up to sign the papers for our new truck. We were originally told it would take about 1.5 hours so I left work with my husband to take care of this. We were told we needed to put our personal information on this credit app so they could find our financing in their CUDL system. I was reluctant and said no they didn't need to run our credit again as we were already approved for the truck. I put my name and birthdate on the form, low and behold they ran my credit anyway. I would dispute this but when they came back with the paperwork to sign 2 hours into the process the form authorizing to run my credit was intermingled and I didn't read it all because I needed to get back to work. I FIND THIS TO BE VERY DECEITFUL AND WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN. My husband will go back but I won't step foot on their property again. THEY COULD BE THE LAST FORD DEALERSHIP AND I STILL WON'T GO BACK. More

Nice, professional service people. Service done in a reasonable time. Everything explained and all questions answered. reasonable time. Everything explained and all questions answered. More

Words can’t explain. Finance Manger pulled a fast one. Was helping my son get his first truck by trading is a Dodge Challenger, that went sour!! Finance Manger called my son which pissed him off. Brough Was helping my son get his first truck by trading is a Dodge Challenger, that went sour!! Finance Manger called my son which pissed him off. Brought the truck back 2 weeks later. He thought he was going to get his car which they sold. The Manger said sorry and would give a deal next time. Which when I try to buy something it’s NO deal. Maybe couple 100s off. All I got to say now is Action speaks louder then words!! More

Always friendly and knowledgablabl help. Service deptment very great to explain work that was or needed to be down. deptment very great to explain work that was or needed to be down. More

While it’s never fun to take your vehicle in for repairs, Scott made it painless and easy with open direct communication. Scott made it painless and easy with open direct communication. More

I just want to make it clear that John Kim is not responsible for my bad review. The issue with my window's was supposed to be resolved before I picked up the truck and when I asked about it I was to responsible for my bad review. The issue with my window's was supposed to be resolved before I picked up the truck and when I asked about it I was told I would get a call to schedule that service More