Sunset Ford

It’s a lot of bait and switch as soon as you get into the finance room to sign papers. They disguise 3rd party warranties as factory Ford warranties. They will use their “digital signing” process as a slig finance room to sign papers. They disguise 3rd party warranties as factory Ford warranties. They will use their “digital signing” process as a slight of hand trick to zoom in on the areas of the paper they want you to see and hide other sections they don’t. Do NOT digitally sign anything at this dealer. Don’t expect to ever get a response back from the dealership after you make your purchase. I should have listened to the Yelp reviews and stayed away. If you expect them to email you back after you email the “wecare@sunsetautofamily.com” you see in a response to all the negative reviews, don’t count on it. More

Aaron is a wonderful salesman. He goes the extra mile to make sure his customers are happy and satisfied. The finance guy was amazing too but I don’t remember his name. make sure his customers are happy and satisfied. The finance guy was amazing too but I don’t remember his name. More

I prefer going to sunset over the closer dealership do to the customer service relations. Also we bought our 2020 Ford Explorer there last Summer. the customer service relations. Also we bought our 2020 Ford Explorer there last Summer. More

I got there a little early and was met with friendly desk help. The price was comparable and service was performed in an adequate time. help. The price was comparable and service was performed in an adequate time. More

I appreciated the entire experience. There’s a reason people generally don’t enjoy car dealerships (old-school pushy, not trustworthy, etc) this was definitely NOT that. From the time we first walked in people generally don’t enjoy car dealerships (old-school pushy, not trustworthy, etc) this was definitely NOT that. From the time we first walked in to when we left with our new car, it was an enjoyable experience. Our sales rep John Kim was really awesome with getting information and our questions answered! More

I live about 40 miles from the dealership, so before I came in I called to see if they had the car that I was looking for in and by the time I got there we had everything ready to go so it was super fast came in I called to see if they had the car that I was looking for in and by the time I got there we had everything ready to go so it was super fast More

The call center they use to make service appointments is TERRIBLE !!!! I made an appointment for a simple oil change for 7:30 a.m. arrival. Upon arrival we were told the servicing would be done at 4:30 !! TERRIBLE !!!! I made an appointment for a simple oil change for 7:30 a.m. arrival. Upon arrival we were told the servicing would be done at 4:30 !! Nine hours for an oil change that should take 20 minutes . I spoke to the service manager and was told that my car was booked as an all day drop. I was not made aware of that by the call center when I made the appointment. Needless to say I was fuming mad. Did they really expect me to sit in their waiting room for 9 hours? After letting her know of my extreme displeasure I was told they would try to get it done sooner, which they did. Lesson learned; make it perfectly clear to the call center when you make an appointment for an oil change you do not intend to wait all day. I do want to make it clear that this snafu was not the fault of the service dept. The service mgr. was actually quite patient and did her best to fix the problem. More

It was nice and easy. a lil back in forth to get the price were i wanted but it worked out in the end. Happy customer price were i wanted but it worked out in the end. Happy customer More

Always an easy and good experience. This is the second time buying a truck with sunset Ford. They work with us on our trade in. time buying a truck with sunset Ford. They work with us on our trade in. More

The guy that checked me in and out was super nice. Facility was clean. Got free all changes for life is my 2018 Ford Escape. Facility was clean. Got free all changes for life is my 2018 Ford Escape. More