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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

June 05, 2021

Service is excellent as usual. Purchased truck here in 2017 and have every service done by Sunset since. The staff from top to bottom is friendly, knowledgeable & accommodating. More

by KORY4827922
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Staff
Jun 05, 2021 -

Sunset Ford responded

Thank you for your review, Kory! All of us here at Sunset Ford truly appreciate your loyal business and look forward to continuing our relationship into the future! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 05, 2021

I came in for my regular 5k oil change, and was taken care of quickly and efficiently. I sat outside rather than the indoor waiting room. Cameron walked over to to where I was and informed me of a few th More

by GEOFF538
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 05, 2021 -

Sunset Ford responded

Thanks so much for your review, Geoff! We are very happy that Cameron provided you with such a positive experience and will pass along your compliments. We sincerely value your business and look forward to your next visit! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 04, 2021

This is a review i did not do correctly the first time This a place that if people knew the trust and service they could expect would never go anywhere else The prices are not excessive and the ser More

by Ironinsect
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole, Tom, Aaron
Jun 05, 2021 -

Sunset Ford responded

Thank you for your glowing review--we're so honored that you trust us to work on your vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 04, 2021

These people speak nothing but liesGo to another These people speak nothing but lies Go to another dealership Evil and betrays are words i would use to describe my experience Go to another dealers More

by Ironinsect
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron,nicole,tom, and a manager
Jun 23, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

June 04, 2021

We have long time customers and after our last car buying experience there in last few weeks we will NOT be back!!! Waiting for a call back that has still not come left a message for the manager to call a we More

by chefy1017
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
Jun 23, 2021 -

Sunset Ford responded

First of all, we're sorry to hear it took so long to get back to you. Our sales manager has hopefully contacted you by now and is determined to make this right for you. If you are still unhappy with your service, please let us know through either the e-mail mentioned above or simply by replying to this comment. Have a nice day!

Jun 25, 2021 -

chefy1017 responded

Sometimes things happen and don't get taken care of. Sunset of Sumner's General Manager David Ledger responded and made it right! He was very honest, apologetic and gracious in his dealing with with our used car purchase. Like I said, experiences are not always going to be great but it is about the customer service response from ownership/management and leadership that makes great businesses. Thank you!

June 04, 2021

Efficient, friendly, easy access. I’ll definitely return. My SUV was taken back on time and the work was finished on time. The staff are professional. A great experience. More

by JERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 05, 2021 -

Sunset Ford responded

Thanks for your review, Jerry! We'll be sure to pass along your kind words to our staff. We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 04, 2021

Scott was awesome! He got me checked in and kept me updated on my vehicle. He explained the work that was done and was a pleasure to work with! More

by pawamech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
Jun 05, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, so it's great to hear that Scott was able to meet your needs. We will share your comments with him, and we look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 04, 2021

clean service department great service always prompt 👍 nice customer lounge lounge drive thru service check in and nicely stocked parts department. Service writer was very good and let me know what was More

by DLSHORE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Jun 05, 2021 -

Sunset Ford responded

Thank you for taking the time to leave us a review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Cameron was able to help you out. Please let us know if there's anything else we can do for you! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 03, 2021

So pleased with my experience with Sunset. Aron was super helpful in getting me a deal that absolutely met MY needs. I’d done a lot of research as to what I was looking for (he noticed the long list of place More

by Garth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aron
Jun 03, 2021 -

Sunset Ford responded

Garth, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aron met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! If you have any questions please feel free to reach out to us at wecare@sunsetautofamily.com. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 03, 2021

Very professional service. I need to go a long way out of my way to get here, and I feel that it is worth it. I intend to keep coming down to the Sumner shop. Thanks for helping me keep my Fusion in good sha More

by andyh108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Jun 03, 2021 -

Sunset Ford responded

Andy, Thanks for sharing your thoughts about your service experience working with Tammy here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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