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Sunset Ford
Sumner, WA
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 871 reviews
June 09, 2021
Service writer Scott did not contact me. I waited 2.5 days and called to get an update. They did not prioritize my troubleshooting and instead did the recalls first. When I picked up the van the TPMS lig days and called to get an update. They did not prioritize my troubleshooting and instead did the recalls first. When I picked up the van the TPMS light was still on, telling me they did not check tire pressure when doing the servicing checklist. I had to wait while they serviced tires and cleared codes. The TPMS light was one of the things I asked Scott to look at when I dropped the van off. All of the items on the inspection checklist were marked green despite a huge crack in my windshield. I knew about the crack, but clearly they are pencil wiping the inspection and I can’t be sure my vehicle was even looked at or serviced correctly. I’m very disappointed in the customer service. It’s become the norm with Ford dealers but I don’t treat my customers this way, so I am not ok being treated this way as a customer. Do better. More
by Josh
Verified CustomerEmployees Worked With
Scott
June 09, 2021
Car goes in for recall on brakes lines, tech even diagnoses brake issues. Do you call us to see if we want it fixed? No, we drive it home and almost wreck. diagnoses brake issues. Do you call us to see if we want it fixed? No, we drive it home and almost wreck. More
by Jeff Omaits
Employees Worked With
Crystal Hiehn
June 09, 2021
Ceasar our sales person was awesome! Very friendly and easy to work with. Low pressure from every person involved. I would recommend sunset to anyone easy to work with. Low pressure from every person involved. I would recommend sunset to anyone More
by KURT1981
Employees Worked With
Ceasar
June 08, 2021
We highly recommend Sunset Ford. Very easy and the Fastest process we have ever had with a new purchase. Joey was extremely friendly, ENJOYABLE, knowledgeable and efficient. Great experience ever! Fastest process we have ever had with a new purchase. Joey was extremely friendly, ENJOYABLE, knowledgeable and efficient. Great experience ever! More
by Lora
Employees Worked With
Joey Brumley
June 07, 2021
We Were impressed from start to finish! Easiest purchase ever!!! Everything was clean in the sales area, friendly employees. We will definitely refer friends and be back in the future ever!!! Everything was clean in the sales area, friendly employees. We will definitely refer friends and be back in the future More
by J20
Employees Worked With
Jacob
June 07, 2021
The salesman Aaron was very knowledgeable of his job polite and professional he answered all questions with no problem I will refer friends and family polite and professional he answered all questions with no problem I will refer friends and family More
by DOMBRANCAN3
Employees Worked With
Aaron
June 07, 2021
Of course dealers can choose to shift anyone they want but this dealer is greedy, refuses to think long term by not honoring any Xplan pricing for any new vehicle. but this dealer is greedy, refuses to think long term by not honoring any Xplan pricing for any new vehicle. More
by Ace
Employees Worked With
John kim
June 06, 2021
Extremely poor communication. Had to repeatedly call for updates. Would state he would call back and wouldn’t. Felt like if I didn’t call would be forgotten. Needed vehicle for work. updates. Would state he would call back and wouldn’t. Felt like if I didn’t call would be forgotten. Needed vehicle for work. More
by anglynnlau
Employees Worked With
Scott
June 05, 2021
Very friendly and helpful in the service department. Cameron was very service oriented about my truck and my needs. I don't mind the drive out to Sumner. Cameron was very service oriented about my truck and my needs. I don't mind the drive out to Sumner. More
by JOEHOFFMANN
Employees Worked With
Cameron Witt, very friendly and helpful in the service department. Cameron was very service oriented about my truck and my needs.
