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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

June 14, 2021

Sean was the best salesman we have ever dealt with!!! Very personable and knowledgeable. He showed us everything on the lot that was with in our request. Thank you so much Sean!! More

by ANNDECHANT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Jun 14, 2021 -

Sunset Ford responded

We are very happy to hear that Sean provided you with such a positive experience! We sincerely value your business, Ann, and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 14, 2021

Maintenance was supposedly completed same day and No Call or Message to pick up vehicle until we called 1 week later. It also took a month just to get the parts. No sense of customer service More

by DELIVERYKINGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott
Jul 01, 2021 -

Sunset Ford responded

We apologize for falling short of our high standard for customer satisfaction. Your repair required a part that was on national backorder with Ford, which is unfortunately beyond our control. However, we do regret not working harder to keep a steady line of communication with you, and your feedback helps us train our advisors and techs to be more responsive and transparent to your service experience. Thank you for your time. Please email us at wecare@sunsetautofamily.com

June 14, 2021

Cameron Witt did everything he could to make the appointment Iright. He was pleasant and listened. Cameron checked to see if I was happy with how he was addressing my concerns. More

by pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron J Witt
Jun 14, 2021 -

Sunset Ford responded

Thank you, Pam, for taking the time to share your thoughts on working with our team. We're glad to hear Cameron delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 12, 2021

Super friendly and took great care to keep my car protected during the service. Full plastic seat covers and driver side floor coverings. Smooth and easy service. I little more pricy but at least I k More

by Barb B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Jun 13, 2021 -

Sunset Ford responded

Barb, We appreciate your business, Cameron and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 12, 2021

Parts and service are always great at Sunset Ford. The coffee is always fresh and they have many parts in stock. The scheduling is fast and easy. More

by aevans17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 13, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 11, 2021

I’m recommending my friends to John Kim. He picked up and returned my car for me because it was so far away for me. More

by SZJCJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John kim
Jun 12, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with John here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 11, 2021

Greta place to do business with! This is my 2nd new truck with them and have referred 5 people that have purchased cars with them. No stress, Very upfront and Tommy (my sales guy). Bent over backw More

by jcarter1213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Bonter
Jun 11, 2021 -

Sunset Ford responded

Congratulations on your new truck! It's fantastic to hear that Tommy provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 10, 2021

Great job. Awesome tech! Great service writer. Job done well and on time. Will reccomend to everyone. Thank you for your great work and great attitude. More

by CHRISJEANNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 10, 2021 -

Sunset Ford responded

Thank you for your business and this review. We're happy to hear Cameron and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 10, 2021

I have a fleet vehicle and normally dread going in for an oil change because the amount of paperwork that needs to be done. My experience here was wonderful it all happened in a timely and professional manne More

by michael.dean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Jun 10, 2021 -

Sunset Ford responded

Michael, Thank you for your very kind review. Tammy and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 09, 2021

This was my first experience with Sunset Ford. The service advisors were very professional and courteous. The service was performed efficiently and the waiting room was clean and quiet. More

by tlarson_65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jun 09, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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