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Sunset Ford
Sumner, WA
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 871 reviews
Verified Customer
June 24, 2021
We made the initial appointment about 5 weeks ago. After a diagnosis of our vehicle it was discovered that the compressor for the Air Conditioner was faulty but the dealership did not have this item. We we a diagnosis of our vehicle it was discovered that the compressor for the Air Conditioner was faulty but the dealership did not have this item. We were told it would take 2 - 2 1/2 weeks for the part to arrive. The Service Technician (Scott) suggested they keep our vehicle until the part arrived. Nothing was said about a loaner vehicle or customer curtesy vehicle. Since we needed the vehicle for our transportation needs we declined having the dealership keeping the vehicle. About 2 1/2 weeks later, the dealership received our part and contacted us. To our surprise, we had to make a new appointment and wait another 2 1/2 weeks to get the part installed. We were very surprised that the Service Technician didn’t make an appointment after immediately ordering the part since he knew we had to return for repairs. Instead, we had to wait again. This is not satisfactory especially when a local radio advertisement states about the excellent service. Very sorry but this could have been handled in a better manor. Additionally, after I waited about 7 hours at the Dealership, the Service Technician (Scott) never did come and reported that my vehicle was finished. He had another person do that. We will find it very hard to return to this dealership in the future with this type of action and total unprofessionalism. More
by Russ
Employees Worked With
Scott
June 22, 2021
The salesman was great 👍. The financing was a better rate than I got at my bank. No high pressure tactics. Told me straight, gave a price reduction without asking!!! My check engine light came on 3 day rate than I got at my bank. No high pressure tactics. Told me straight, gave a price reduction without asking!!! My check engine light came on 3 days after driving it off the lot and they promptly got it in for service and fixed the issue. You can buy from them with all the confidence in the world. More
by MIGHTYMIKEY7
Employees Worked With
Bill h
June 21, 2021
They did a great job. Kepted me informed every step of the way. From the time they found the issue. To the time it was fixed. Like always. Very professional. the way. From the time they found the issue. To the time it was fixed. Like always. Very professional. More
by Ford Guy 999
Employees Worked With
Not sure
June 21, 2021
I was not happy with my visit. Told my tire was not repairable. Took to Les Scwab tire repaired 0 cost. Customer service was lacking. repairable. Took to Les Scwab tire repaired 0 cost. Customer service was lacking. More
by paparad76
Employees Worked With
They did not identify themselves
June 20, 2021
Just brought a vehicle in for normal oil change service was very happy with customer service this time versus previous experiences great communication with the customer service representative was very happy with customer service this time versus previous experiences great communication with the customer service representative More
by MAIKEAWAAWA
Employees Worked With
Cameron
