Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

Directions

By Type

Showing 871 reviews

June 27, 2021

We took our car in with 4 problems and 1 got fixed. Still have three problems. Going to try a difrent dealership. More

by FSUTAH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
Jul 14, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

June 27, 2021

The technician did not do their job. I am almost certain that i paid for a service that was not complete. There was no inspection report card. At one point my customer service rep even said they didn’t pul More

by hixville
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Crystal
Report | Print
Jul 14, 2021 -

Sunset Ford responded

Again, we apologize for not living up to our normal standard of communication. However, your front brakes and your rear brakes are still in working condition. We're more than happy to redo the inspection with more proactive communication, but we see no urgent reason to based on your report card. Our service advisor has told us that she has e-mailed you with your report card, but please do not hesitate to contact us by replying here or e-mailing us at wecare@sunsetautofamily.com if you have still not received it. Thank you for your feedback and your time.

June 27, 2021

I was glad to see that my oil was changed this time. My previous visit I was told it was done but it was NOT More

by CCROBERTS85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure it was my previous oil service before this
Report | Print
Jul 14, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us, and we want to resolve any issues for you as soon as we can.

June 26, 2021

I was told I needed a new engine air filter! I just changed it so they were trying to up sell very unethical practice sad More

by dn_mgron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Camron
Report | Print
Jul 13, 2021 -

Sunset Ford responded

Thank you for providing this feedback, and we apologize for not living up to our high customer service standards. Reviews like this help us in training and growing our family of dealerships, so we thank you for the time you took to explain this disappointing experience. Please email us at wecare@sunsetautofamily.com if you have any additional questions or concerns.

June 26, 2021

Very happy with staff at dealership everyone has been friendly and helpful More

by DLLOREE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim larson
Report | Print
Jun 28, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 25, 2021

Brake pads were not inspected.I did not notice this Brake pads were not inspected. I did not notice this until I got home and reviewed the paperwork. More

by dick.sleeter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Witt
Report | Print
June 24, 2021

Clean and friendly facility. Staff was very helpful. Multiple places to wait. Good wifi signal. Cars and trucks on display are clean. Price stickers are clearly visible. Staff is very knowledgeable. More

by jkancv41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
Report | Print
Jun 28, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 24, 2021

We're able to get all the parts in and completed ahead of schedule. More

by GMA_BEANIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Jun 28, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 24, 2021

They weren't pushy at all. The manager was very good at followup. I looked for 4 weeks and kept coming back here. More

by TRUDYYNND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom, and Nicole Porter
Report | Print
Jun 28, 2021 -

Sunset Ford responded

Thank you, Trudy, for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehicle! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

June 24, 2021

The detail on my truck sucks the service was great More

by locksmithles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
1
...
40
41
42
...
88