Sunset Ford

I felt I've not always received the best service since Sunset took over Riverside Ford. It was a rocky start but Cameron took good care of my needs this time and was very pleasant. Thank u Cameron Sunset took over Riverside Ford. It was a rocky start but Cameron took good care of my needs this time and was very pleasant. Thank u Cameron More

We really appreciated ours sales associate Craig’s customer service. We feel he went above and beyond to help us find what we were looking for not only in our purchase of a truck but in a sales associ customer service. We feel he went above and beyond to help us find what we were looking for not only in our purchase of a truck but in a sales associate. We look forward to doing future business with him and Sunset Ford. Thank you again Craig!! The Yoder’s More

The sales staff was amazing to work with and listened to what I wanted. They made me feel special and I am Happy to work with them again! what I wanted. They made me feel special and I am Happy to work with them again! More

The young man who assistance me with my vehicle's service was very helpful and curtious. He was glad to answer any questions whatsoever and he had a positive attitude. I believe he name was Cameron. was very helpful and curtious. He was glad to answer any questions whatsoever and he had a positive attitude. I believe he name was Cameron. More

Responsive, communicative and good inventory. Showroom floor a tad bit casual on Friday afternoons but nice, friendly people. Could have offered water, coffee, etc. but that’s probably a “me” thing and co floor a tad bit casual on Friday afternoons but nice, friendly people. Could have offered water, coffee, etc. but that’s probably a “me” thing and comparing how I present my own business office. F and I guy, Austin, was really good. More

Fast and straightforward. Tammy is a great service writer and took initiative in contacting my warranty company to get all the info needed to complete my repair as quickly as possible. and took initiative in contacting my warranty company to get all the info needed to complete my repair as quickly as possible. More

This was the 3rd time I brought my car in for the same issue. It is not fixed. Highly disappointed with Ford quality. After spending as much as I did for a new vehicle I should not have to return mult issue. It is not fixed. Highly disappointed with Ford quality. After spending as much as I did for a new vehicle I should not have to return multiple times and be concerned about the quality. The repair I brought it in for is not done properly and did not work properly before I even left the parking lot. The message I received stated work was complete and things were functioning. Work order states it’s a known Ford issue. More

Very good service, appointments for oil change very long waiting,from setting to the actual day and time of appt. Also main lobby no air con, can do better. waiting,from setting to the actual day and time of appt. Also main lobby no air con, can do better. More

Appointment lead time is ridiculous for a plain old oil change. The mechanics need to clean off their oily fingerprints from the hood and door handles. change. The mechanics need to clean off their oily fingerprints from the hood and door handles. More

Still a little skeptical of the service and sales. Purchased a used 2020 Expedition with low miles and not made aware of the engine shutting off prior to purchase. Only mentioned when we brought it Purchased a used 2020 Expedition with low miles and not made aware of the engine shutting off prior to purchase. Only mentioned when we brought it home and we’re unable to start it when we went leave for groceries. Called salesman and he said never heard of that so he checked with mechanic and he walked me through how to bypass the regular start routine to and alternate method by placing the key fob in the cup holder. Upon returning to get it fixed we were than made aware that this happened to the previous owner and no on believed it really happened. Since than took friends out to dinner at Anthony’s and when we returned to the car, it would not start. Embarrassed in front of friends with our New Car. Returned to Sunset Monday the 12th and supposedly they are working on it. Only feedback is from salesman for the past three days they are doing the “water test”. No other information provided by service or sales. More