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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

August 01, 2021

Customer service was great and I received a discount for my cabin air filter! The amount of time it took to finish the oil change, cabin air filter change and wiper change was AMAZING! More

by sarajufer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I suck with names but he was the best!
Aug 02, 2021 -

Sunset Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 01, 2021

I found the buying experience great. No pressure, the salesman took the time to listen and understand what I was looking for. I am very happy with the service. More

by TOMBLACKIESGRINDING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 02, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience with Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

August 01, 2021

I bought a car from this dealership many years ago and even though I don't own the car anymore I continue to have my cars service here. Great customer service. Cameron and Tammy were very professional an More

by danddtwins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy, Cameron
Aug 02, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we have the opportunity to work with you, and we are thrilled that you always find your experience with Cameron and Tammy to be a positive one at Sunset Ford. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 31, 2021

Such friendly and helpful sales persons as well as being very knowledgeable in what they do in order to serve their customers. I have purchased 2 vehicles from Sunset and I have been very pleased with both More

by MSCJCLIFFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig and Kim
Aug 02, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear you found our teams to be friendly, knowledgeable, and helpful. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 30, 2021

Getting much better timely for regular oil change. Used to be at least an hour and a half or longer and now usually under and hour. Still a little disappointed no more hand car washes. That's why I bought More

by IHOOKEM69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Jul 31, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations regarding the timing of your oil change. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 30, 2021

Cameron was extremely helpful. He made sure all my service requests were met. He also provided a labor discount because the service went a little longer than expected. Would definitely recommend this More

by Double-A-Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 31, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 29, 2021

Cameron kept me up to date on the progress and helped me set a follow up appointment. He told me about my transmission possibly being covered by an extended warranty More

by dmekz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron
Jul 29, 2021 -

Sunset Ford responded

We appreciate this awesome five-star review. Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Cameron delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 29, 2021

Crystal was very helpful in getting my a loner for me She always answered my questions and concerns.Polite and great Customer service and always has a smile . More

by RENEEWILKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Crystal and engin techs
Jul 29, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We look forward to sharing this five-star review with Crystal and our team. Thank you, Renee. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

July 29, 2021

My appointment was close to a month out. In business aspect, this is horrible Prices for labor was little extreme . No complaints about Customer service Tammy was good . More

by JohnMag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tammy
Aug 15, 2021 -

Sunset Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

July 28, 2021

My service advisor was beyond my expetiations.Absolutly the very best in knowing what I needed..Did everything possible to get me on my way without hesitation.I would give him a rating of 10 stars.He is th More

by GARYREBOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel...Service advisor
Jul 28, 2021 -

Sunset Ford responded

Gary, We appreciate your business, Scott and our service team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

Jul 28, 2021 -

GARYREBOL responded

I will be scheduling a service appointment soon on my F350 diesel truck.I do not drive it very much except for launching my bass boat and for certain dutys/letting my grandson use for his moving.I believe it is due at 121,000 miles.I thank you for going on with my expetiations

Jul 28, 2021 -

GARYREBOL responded

Thank you ,my expectiations were met.

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