Sunset Ford

I came to these guys frustrated with having gone to another dealership and leaving with no fix or answer to the problem. Sunset diagnosis the problem and fixed it in a reasonable amount of time. The se another dealership and leaving with no fix or answer to the problem. Sunset diagnosis the problem and fixed it in a reasonable amount of time. The service rep. Was patient and courteous when my frustration came out. Thank you Scott. More

After my purchase I went to the car wash and washed my truck only to my surprise the grill started to turn blue. It had been painted and now was chipping off because I washed it. This led me to look alot truck only to my surprise the grill started to turn blue. It had been painted and now was chipping off because I washed it. This led me to look alot harder and I found that it had been in a wreck. I called Sunset they said bring it in they would look at it. After showing some manager what I found he said he was embarrassed to have sold me the truck and it never should have been on the lot. He said he was going to make me happy, well that didn't happen. He pointed out parts that I didn't realize needed replaced and he was showing alot of passion towards fixing my truck. Well I got it back and I am not happy. Here is the list of what is left that I was told they would fix. Color match the front fender, fix the wheel wells, replace the upper and lower radiator shroud, replace the headlight, replace the bent twisted front bumper mount which by the way was hammered back into place so the steel is now fatigued and not painted so it is already rusting. I don't know how this made it through their inspection but I have also found two exhaust leaks under the cab and my antenna has been painted black. The paint is coming off so I have a half silver and half black antenna. This was a 50th birthday present from my wife that has just blown up in our face. I feel that I am stuck with a vehicle that should not have been sold to me and now its my problem. Not happy. More

Marked up a new car 5k, delivered it with defects and won't take responsibility to fix it. Won't return my phone calls. I'm out an extra 1k. I am very dissatisfied and considering small claims suit. won't take responsibility to fix it. Won't return my phone calls. I'm out an extra 1k. I am very dissatisfied and considering small claims suit. More

My car was not done and no one called to let me know. When I showed up that night I was told the recall was not even started. When I showed up that night I was told the recall was not even started. More

Great service and quick work! They were very responsive with my service needs - I’ll be back for sure as they offer great customer service with my service needs - I’ll be back for sure as they offer great customer service More

An emissions recall was performed on my truck causing repairs $1700 to replace both NoX sensors. This should be covered under the recall but service just punted and made me fight with Ford instead. repairs $1700 to replace both NoX sensors. This should be covered under the recall but service just punted and made me fight with Ford instead. More

At least for the vehicle service department, the emphasis on customer service is strong, but the implementation falls short unfortunately. Too many interactions involving poor record keeping and communicati on customer service is strong, but the implementation falls short unfortunately. Too many interactions involving poor record keeping and communication. Also why have an early morning appointment if it takes till the end of the day just to look at the vehicle? You can auto wrap "reliable" on a car with no gas and it still won't get you where you need to go. More

I had a complicated emissions issue that was diagnosed correctly and the repairs made as fast as possible. Great experience, I would recommend them to anyone. correctly and the repairs made as fast as possible. Great experience, I would recommend them to anyone. More

They worked for my business, my salesman was terrific. He took time on his days of to take my calls, answer my questions, and provide updates. took time on his days of to take my calls, answer my questions, and provide updates. More

I was offered a curtsy ride home . I was keep informed through the process. My car was diagnosed and repaired ahead of schedule. Thank you through the process. My car was diagnosed and repaired ahead of schedule. Thank you More