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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

September 11, 2021

Customer service was good. Friendly. Kept my truck all day but problem not fixed. Have to make another appt hopefully not 2 months out this time. More

by Mvr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 11, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you weren't fully satisfied with the work performed. Please don't hesitate to reach out to us directly to discuss how we can rectify the issue. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

All good car got fixed. Need to drop the car off they ended up getting a Lyft driver to come pick me up at Sunset Ford and take me home until the car was complete😉 More

by mickey.losch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 11, 2021 -

Sunset Ford responded

Thank you so much for your kind words, Mickey, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 10, 2021

Very friendly staff and efficient I would and will recommend my family and friends to go down to sunset Ford for all their vehicle needs More

by BIGFRANKSR1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 10, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our team, and we look forward to working with you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 09, 2021

Had major repairs needed to my vehicle. The service team was on top of keeping me posted on progress and the work they completed was quality! More

by Review
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't Recall
Sep 09, 2021 -

Sunset Ford responded

Thank you so much for the 5 star review. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 09, 2021

It’s always a pleasure taking my truck to Sunset Ford. Great service and professional staff. My only complaint would be how far out it takes to get an appointment due to large volume of customers. Only More

by ADAM.T.RODGERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ms. Rogers
Sep 09, 2021 -

Sunset Ford responded

Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 08, 2021

I have done business with lots of dealerships this is the worst one I ran into. I used to own a plumbing company all the vans I bought was from a dealer name Jet Chevrolet they were the best they still want More

by jagsingh4000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t have the name.
Sep 25, 2021 -

Sunset Ford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Please email us at wecare@sunsetautofamily.com

September 08, 2021

Sunset Ford had a great selection for me to choose from and the service was amazing. Thank you Caesar for not pressuring me on buying anything and making sure I got what I wanted. Great experience! More

by DJNORDIKE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar
Sep 08, 2021 -

Sunset Ford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Caesar could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 06, 2021

The puchase of our truck was a very pleasant experience. The sales and finance staff was friendly and made the purchase seem so easy. I woul definately recomend Sunset Ford to everyone. That is even without More

by imgemman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Bogue, Tom Horne, and Austin in finance
Sep 07, 2021 -

Sunset Ford responded

Here at Sunset Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 04, 2021

I can bring my vehicle in and know it will be well taken care of. Prompt and friendly customer service is well appreciated. Always a pleasure. More

by JEFF@WHIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 07, 2021 -

Sunset Ford responded

Thank you so much for your excellent review, Jeff! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience here at Sunset Ford to be prompt and friendly. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 04, 2021

I rode 15 minutes early and they took my vehicle in and within half an hour The service was complete and I was out of there in record time excellent service More

by 1948EGARCIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 07, 2021 -

Sunset Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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