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Sunset Ford

Sumner, WA

3.6
871 Reviews
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6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

September 14, 2021

This place is awesome, very easy to deal with! I will recommend this place to all friends and family More

by cra1977joh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Johnson, Justin Gaul, Austin Witters
Sep 14, 2021 -

Sunset Ford responded

Thank you for your very kind review. Craig, Justin and Austin strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 14, 2021

Dealership itself is not bad service department charges way too much and has trouble communicating. More

by APRIL.BARONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No I will not
Sep 14, 2021 -

Sunset Ford responded

April, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 14, 2021

Everything went smoothly from start to finish. Workers were polite and clear as to when I could expect my truck being finished More

by KTBJSROKA5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m not sure
Sep 14, 2021 -

Sunset Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Ford. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 13, 2021

Friendly, honest, reliable, great customer service from when you walk into their doors. Definitely recommend them to purchase your next vehicle! More

by EDMOND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray ponzo, Mark Russell, Chris in finance
Sep 13, 2021 -

Sunset Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

I gave u 5 stars cuz u guys treat us GREAT! But if I was to complain I had to wait in line until 10am for a 9:30am appointment that I was early too.. I feel like if u have an appointment u shud have sum typ More

by KEITH_SMITH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Sep 12, 2021 -

Sunset Ford responded

Thank you for your feedback, Keith! We appreciate your patience and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

It was a very good experience. The only down side to the service was that it took literally from opening to closing. I was not aware that it would take all day. More

by Matt.lewis2206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Sep 12, 2021 -

Sunset Ford responded

Thank you for sharing your review, Matt! We are so glad that we had the opportunity to work with you, and while are thrilled that you found your experience with us to be a positive one at Sunset Ford, we do apologize for the longer than expected wait time. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

Great customer service. We were welcomed and assisted quickly, received helpful communication and information and our car repair was completed skillfully. Very satisfied with the quality and fair pricing More

by familyvesey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny (helped with drop off) Scott Hummel (service) and the service cashier (sorry I can’t remember her name) All were awesome!
Sep 12, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 12, 2021

Our family met Craig weidner he was very knowledgeable about the type of SUV we wanted to buy, this was our second vehicle with sunset. Thank you again we're very happy with our experience . More

by J_JMOD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig weidner
Sep 13, 2021 -

Sunset Ford responded

Thank you so much for your wonderful review! We are thrilled that Craig had the opportunity to provide you with the perfect vehicle and deal. We truly appreciate your repeat business, and we hope you enjoy your new SUV! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

It took a little longer than normal due to COVID but the service was excellent. They completed everything I requedted. Thank you for servicing my vehicle for over 20 years. More

by STEVENGILBERT5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 12, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience, Steven! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 11, 2021

The quick response to my service was really appreciated! The old battery in my car had a dead cell so they put in a new battery, tested everything, and now it runs as it should. Thank you! More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna, Scott
Sep 11, 2021 -

Sunset Ford responded

Thank you for your review, Linda, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to seeing you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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