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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

September 16, 2021

Work got done. Easier communication would be great. Also clearer communication. Over all I have all my vehicles service there More

by CAVINVERN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn
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Sep 17, 2021 -

Sunset Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dawn and our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 16, 2021

Sleezy sales man. Wasn’t truthful. Said the vehicle was in great shape but it needed a radiator. More

by MAXROCHESTER
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caesar
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Oct 03, 2021 -

Sunset Ford responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this. Please email us at wecare@sunsetautofamily.com

September 15, 2021

I spent 3 months looking for the right F350 . I should I spent 3 months looking for the right F350 . I should have came here first ! First class dealership, very informative sales staff with no pressure More

by GRAMMYSHOT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron !!
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Sep 15, 2021 -

Sunset Ford responded

Thanks for sharing your thoughts about your experience working with Aaron here at Sunset Ford. We are so pleased to hear Aaron was able to match you up with a new F350! We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Awesome to work with. Renzo was super patient with us and extremely helpful! Mahalo for all your help! More

by RACHEL51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renzo
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Sep 15, 2021 -

Sunset Ford responded

Rachel, Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad Renzo and our team were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Thanks for going above and beyond. After spending a day at dealership after dealership, Sunset had the best deal and best Customer service. I know I was not the easiest customer, but they handled everythi More

by JDANCE0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig, Austin, Chris
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Sep 15, 2021 -

Sunset Ford responded

Thanks for your feedback on your recent visit to Sunset Ford. I'm glad to hear that Craig, Austin and Chris were able to assist you with choosing your second new vehicle and that you had such a positive experience. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Excellent service and communication. Scott H. was very professional and him and his team were able to get my vehicle looked at and repaired sooner than expected. More

by Charles W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hummel
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Sep 15, 2021 -

Sunset Ford responded

Charles, Thanks for sharing your thoughts about your experience working with Scott here at Sunset Ford. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Keep me informed with every step with the service I had. Thank you! Keep up the good work! More

by stevennicaise65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure name. It was a drop off and pick up after hours.
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Sep 15, 2021 -

Sunset Ford responded

Steven, Thank you for choosing Sunset Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

Tammy was easy to work with. Called to make sure we got everything. Called when service was done. More

by KCHESS526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
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Sep 15, 2021 -

Sunset Ford responded

We appreciate your business, Tammy and our team look forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

We were attended to in a very friendly and professional manner. Aron provided for us the new vehicle we wanted and trade-ins we desired. More

by SHERIBRADY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aron
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Sep 15, 2021 -

Sunset Ford responded

Shari, Thank you for taking the time to share your feedback with us. Aron and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 15, 2021

It was a pleasure dealing with everyone there .Tom horn was especially great t o talk with her More

by LEONARDVELASQUEZ
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom horn
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Sep 15, 2021 -

Sunset Ford responded

Leonard, Thank you for sharing your experience with us! We're happy to hear it went well working with Tom and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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