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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

September 21, 2021

They are very friendly. Work was done within time frame given to me. Followed covid precautions, Felt safe going there. More

by mgitt444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamy
Report | Print
Sep 22, 2021 -

Sunset Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Ford, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 20, 2021

Slow, rude, and never ending marketing calls. Would not recommend or buy from again. Poor. More

by RWATLON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
You figure it out.
Report | Print
Oct 07, 2021 -

Sunset Ford responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? In particular, we're interested to hear about the never-ending marketing calls, as we're not currently clear where those might be coming from. Your feedback is important to us. Please email us at wecare@sunsetautofamily.com

September 19, 2021

One of the most painless car buying experiences we've had. Aaron was great and didn't pressure us to purchase at all. More

by MICHELLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Sep 19, 2021 -

Sunset Ford responded

Thank you so much, Michelle, for choosing Sunset Ford! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 18, 2021

I worked with Mark, and he made the purchase process very easy. I appreciate Sunset Ford. More

by gsingh726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Russell
Report | Print
Sep 19, 2021 -

Sunset Ford responded

It's fantastic to hear that Mark provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 18, 2021

Waited for an oil change. The work was completed very fast and the staff very friendly. More

by RPEARCE654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Rogers
Report | Print
Sep 19, 2021 -

Sunset Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 18, 2021

Fastest deal I have ever done very friendly He even gave Fastest deal I have ever done very friendly He even gave us free hats I will be back More

by marc.meadows
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fleet manager
Report | Print
Sep 19, 2021 -

Sunset Ford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Marc, for choosing Sunset Ford! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 18, 2021

Friendly, responsive, informed and patiently over several my needs. He Scott and bob all amazing to work with More

by MKLIFMAN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jr, scott
Report | Print
Sep 19, 2021 -

Sunset Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 17, 2021

Job well done for what i needed .service was done in a Job well done for what i needed . service was done in a very timely manner More

by Pcrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Rogers
Report | Print
Sep 17, 2021 -

Sunset Ford responded

We appreciate your business and our team looks forward to serving you again soon! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 17, 2021

I was told I needed a service for my 1999 expedition when this service was preformed already and the service tech didn’t look at the notes of the prior service. If I hand not said something I would have rep More

by STACY16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 17, 2021 -

Sunset Ford responded

Stacy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 16, 2021

Tommy Bonter is the best salesman I have come across in many years of buying cars. We are repeat customers several times over. it is always a pleasure doing business with him at Sunset Ford. More

by kimberlywhitehouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Bonter
Report | Print
Sep 16, 2021 -

Sunset Ford responded

Kimberly, Thank you for taking the time to share your thoughts on working with Tommy and our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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