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Sunset Ford

Sumner, WA

Overview
Reviews
Vehicles
3.6
871 Reviews
Contact Dealership

6616 166th Ave E

Sumner, WA

98390

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Showing 871 reviews

September 23, 2021

I have never been so impressed by a dealership. At first, there were some snags but Joey more than made up for it. He was able to find the exact car I was looking for at a dealership 2 1/2 hours away and dro More

by NATALIA_MENERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey
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Sep 24, 2021 -

Sunset Ford responded

Thank you so much for your excellent review, Natalia! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

Was a Very good staff Tom horn was excellent enjoyed the Was a Very good staff Tom horn was excellent enjoyed the experience would recommend to pe ople I know More

by LEONARDVELASQUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom horn
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Sep 24, 2021 -

Sunset Ford responded

Thank you for the kind words for our service department, Leonard! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 23, 2021

Had several issues. Waited for a long time but the car still wasn’t ready. Went and told them I was leaving and to call when it was done. They never called so I showed up at 6 to pick up my truck and nobo More

by josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
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Oct 10, 2021 -

Sunset Ford responded

Josh, We apologize for the communication breakdown. Your time and business are important to us, so our service manager has been made aware of your loud rattling issue and would like for you to bring your vehicle back in as our top priority. Please call 888-336-7624 to book your appointment and mention that Bob has approved your issue as a VIP priority. Thank you for your feedback, we hope to see you soon. Please email us at wecare@sunsetautofamily.com

September 22, 2021

Windshield chip, scratch on window, old fingernail stuck to car, hole in tire, and expensive. More

by APRILGRADEN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I ain’t no snitch
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Oct 09, 2021 -

Sunset Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please email us at wecare@sunsetautofamily.com

September 22, 2021

Wasn’t any thing positive! Would not recumbent to anyone! I didn’t trust the recommendation of work needed More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn
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Oct 10, 2021 -

Sunset Ford responded

Joe, we are sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us. Please email us at wecare@sunsetautofamily.com

September 22, 2021

A great buying experience! I ordered my Explorer about 4 months ago and it arrived yesterday. It was the easiest purchase I have made. Thanks for making my buying process super easy and convenient! More

by KMBARROW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton
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Sep 22, 2021 -

Sunset Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Explorer! Clayton and our team here at Sunset Ford are glad to have you as a customer. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 22, 2021

Good customer service. Very expensive to have truck worked on. Didn't wash my truck. More

by QANNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Rogers
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Sep 23, 2021 -

Sunset Ford responded

Thank you for your honest feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 21, 2021

You guys are great. I love my new car. I will be sending friends! Thank you! More

by CECELIA.M.CANSINO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kim
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Sep 22, 2021 -

Sunset Ford responded

Cecelia, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 21, 2021

Great friendly staff that are honest and very helpful with finding all your options new or used More

by MCBRIDEJOHNNY9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
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Sep 22, 2021 -

Sunset Ford responded

Thank you so much, Johnny, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

September 21, 2021

Although it is a distance from where I live, it is worth it when all my oil changes are free, time and product, an unheard of perk for customers at many other dealerships! More

by CEBRUDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy
Report | Print
Sep 22, 2021 -

Sunset Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Ford, home of Warranty Protection for Life and Oil Changes for Life!

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